Problem Solving

3 ways to impress your boss

December 20, 2012 Categorized in: Problem SolvingTeamwork

No matter what level you’re at, adopting these three behaviors is sure to impress your boss, Ora Shtull writes.
Air your disappointment with a product or service by writing a letter that lets you vent while making your points clearly and effectively.

Does the process slow you down?

November 28, 2012 Categorized in: Problem Solving

Many management processes that look good on paper don’t work so well in the real world, writes Bruna Martinuzzi, author of Pre­­sent­­ing with Credibility. Find opportunities where you can help cut the broken processes that don’t drive results and frustrate team members.
The next time you need a creative approach or solution, nix the disciplined mental focus and instead let your mind wander. In his new book, Imagine: How Creativity Works, Jonah Lehrer says that laser-like focus actually inhibits creative thinking.
“The issues most people struggle with have little to do with our ability to do the work,” says Quint Studer, author of The Great Employee Handbook: Making Work and Life Better. “It’s all the things that happen around the work. … It’s whether we make life easier for our co-workers or more difficult.” He offers these four workplace secrets:
In honor of this year’s Administrative Professionals Week, April 23-27, we’re taking stock of the changes in admins’ responsibilities over the past decade, based on the IAAP’s Administrative Professional Skills 2011 Benchmarking Survey:

Use PAS approach to implement change

April 23, 2012 Categorized in: Problem Solving

Get someone to agree to a change by using the PAS formula, says Fred Kniggendorf of Gravyloaf. “PAS” stands for state the Problem, Analyze the problem, then finish by offering a Solution to the problem.
Administrative professionals and executive assistants often see themselves in their support roles as being “nonleaders.” Nothing, however, could be further from the truth, according to a new book, Who Took My Pen . . . Again?

Need relief from carpal tunnel?

February 9, 2012 Categorized in: Problem Solving

On the Admin Pro Forum, the conversation recently turned to carpal tunnel syndrome. “What,” asked a reader, “really works to relieve carpal tunnel syndrome?” Suggestions from fellow admins:

Crafty ways to corner challenging work

January 25, 2012 Categorized in: Problem Solving

Colleagues may hesitate to share work if they’re not confident in your abilities. Here are some crafty ways to show ­others that you’re more than capable:

Career mistake #4

November 30, 2011 Categorized in: AdvancementProblem Solving

Executive search firm CEO Skip Freeman calls it “Fatal Career Mis­­take #4”—not branding yourself as a person who can save or make money for a company. These days, you won’t be hired merely because you have the know-how, he says. You’ve got to be a problem-solver.
Have you ever caused a problem for your computer because you simply didn’t know better? “You’d be surprised how many people unknowingly damage their computers,” says Derek Meister, a Best Buy technician. Here are six no-no’s to avoid to keep your computer out of the repair shop:

Train colleagues to be self-sufficient

November 11, 2011 Categorized in: Problem Solving

Administrative assistant Linda Bates was on her way to a ski vacation when she got a frantic phone call: “The copy machine is jammed! What should I do?” Bates says the path to creating a self-sufficient staff begins with teaching them how to use equipment as it comes into the office.