Communication

Can Gmail do this?

December 8, 2022 Categorized in: Internal Communication

Mail merges, undoing sends and managing an executive’s contacts.
Pandemic-era business communications have underscored the importance of realizing how your message comes across to others in digital channels such as email and video calls.
Where do email messages go wrong, and how can you avoid being on the other end of bad reactions?

Pitch your creative ideas!

October 5, 2022 Categorized in: Speaking

Do you have creative ideas that may be of interest to your company? Maybe you’ve discovered an unmet need, identified a process that could be improved or conceived of a new innovative product. Whatever it may be, consider pitching it to management! Remember these tips when organizing and refining your thoughts.

Play our brain-burning thesaurus game

September 7, 2022 Categorized in: Writing/Editing

If you’re someone who likes words, a thesaurus is a wonderful thing. Here’s a little exercise we’ll call “reverse thesaurus.”

“Are they funny?”

September 7, 2022 Categorized in: Internal Communication

We recently heard of one of the boldest new-hire onboarding documents ever.

Best practices: Editing and being edited

September 7, 2022 Categorized in: Writing/Editing

Supporting someone who writes many reports or creates a lot of media content can be challenging. They may be really good writers, but every good writer knows that editing is vital. If this task falls to you, setting both of you up for success can make this process consistent and one of continuous improvement.

Phone interviews are their own beast

September 7, 2022 Categorized in: Phone Skills

Phone interviews signify the start of your tryout. There are plenty of tips for giving a great phone interview—research the company beforehand, ask questions, take notes—but they can be fairly obvious. Here’s a few pointers that you may need reminding about.

‘What did I just say?’

August 3, 2022 Categorized in: Speaking

We should always strive to improve our communication with others. But you’re not always responsible for what they take in or absorb.

10 free writing resources

August 3, 2022 Categorized in: Writing/Editing

We’re writing all the time in some form or another, and doing it well earns you trust. Here are some great places to find free writing help online.

How to start a conversation

May 4, 2022 Categorized in: Speaking

We don’t often hear tips on how specifically to start conversations. Host Johny K of the podcast “Communication Charm” offers some potent and practical advice.
The challenge when people get together on a document is to maintain one voice so that the reader isn’t thrown by changes in tense, point of view, phrasing, word choice, structure and so on. Sometimes it’s even difficult to keep on the same point. Group writing is hard, and the more people involved, the more difficult. Here are some guidelines.
These days, companies are getting extra creative with odd combinations of capitalized and lowercase words—and then there’s the separate issue of online presence and website addresses. Susan F. Benjamin cautions us on this major element of business correspondence in the book Quick and Painless Business Writing.