In our competitive business environments, the ability to listen well is a crucial edge. It’s one of those soft skills that employers look for and clients crave. But it takes consistent practice to achieve the goal of listening (i.e., taking in information).
An impeccable digital dress code can help ensure that your messages are read, received well and responded to with the proper urgency. Here are the best tips.
When it comes to small talk, some people get it and some people don’t—or do they? Here are the five stages of conversational intelligence.
Your ability to communicate with others is paramount to your success in any arena of your life. You must get your point across in a clear and concise manner. As a receiver, you must listen intently when others are communicating to get their point. You must also decipher or decode those who aren’t clear or concise in their own communications.
When we’re trying to forge a bond with someone new, there’s one mistake we always seem to make, writes Mike Steib in his book The Career Manifesto. We immediately begin to fill in every available silence with details about ourselves.
LinkedIn is a powerful platform for growing your brand, business, and overall impact. Company Pages, in particular, are an effective means of increasing discoverability—as long as those pages are well managed.
Question: What are some of the things I should be thinking about when communicating with someone on the phone as opposed to Zoom or in person? How do I become a good “phone person”?
There’s a clear generational divide over whether it’s appropriate to use emojis in work communication.

Create a practical FAQ list

January 27, 2021 Categorized in: Writing/Editing

Lists of Frequently Asked Questions help employees and customers master almost any information or procedure. These tips will help you create a useful list.

Words, Words, Words: February ’21

January 27, 2021 Categorized in: SpeakingWriting/Editing

Write it right, say it right, spell it right.
In my job I often have to write some unpleasant correspondence to people and firms that have let us down or not given us what they promised. Do you have any tips for writing a complaint letter so it gets acted on, without resorting to becoming a bully?

Words, Words, Words: January ’21

December 23, 2020 Categorized in: SpeakingWriting/Editing

Write it right, say it right, spell it right.

Craft better emails

November 25, 2020 Categorized in: Writing/Editing

Like any communication tool, email takes some skills and practice in order to be effective. Pay attention to these areas.