People Skills

Difficult means complicated, challenging or someone who is hard to deal with. A difficult person can be considered obnoxious, or verbally attacks you, criticizes you. They can be intrusive, controlling, picky or petty. But the executive you consider to be difficult might be a great opportunity to another assistant.
Asking an employee to reform more than one or two behaviors at a time can quickly overwhelm and demotivate them, no matter how calm and accepting they may seem. Here, then, is a checklist to use when deciding if employee behavior needs change.
Question: I just got handed the job of temporary admin team supervisor while they hire someone new—which will take several months. How do you step into a boss’s role knowing your authority is so wafer-thin and temporary?
“Here’s the dirty little secret about motivation you need to know,” writes Alain Hunkins in Cracking the Leadership Code: Three Secrets to Building Strong Leaders. “You can’t really motivate anyone else.”

Master executive support

June 2, 2021 Categorized in: Managing the Boss

It truly is a special skill to support and partner with an executive. It is not an easy role, and it is not for the faint hearted. It takes grit, resiliency, street smarts, tenacity and agility.

Welcome to the age of the ambivert

June 2, 2021 Categorized in: Supervising

Do you consider yourself an extrovert? An introvert? Do you think that an introvert can be a successful leader? The assumption is usually that leaders are more often extroverts—at least the successful ones. Recent research has suggested that introverts, with their higher capacity for empathy and thoughtfulness, actually make better leaders.

Leverage controversy in decision making

June 2, 2021 Categorized in: Teamwork

If a decision is important and risky, it should be controversial. Every organization needs a healthy atmosphere for dissent if it wants innovation and commitment.
Confrontations can be stressful, and the workplace is one place where they’re sure to crop up. If you find yourself in a position to address an issue with a co-worker, keep these strategies in mind to maximize the chances of successful communication.

4 tasks you don’t want to skip

February 10, 2021 Categorized in: Supervising

Leading change is difficult, and it calls for a specific set of strengths and skills from a manager. Focus on these key tasks to make substantive change happen.

Get quick feedback from the boss

February 3, 2021 Categorized in: Managing the Boss

Managers have a lot on their plates, which can prevent them from getting back to you about your project in a timely manner. Here are C+A+O, the three elements to any decision you should remember when writing emails to your boss.

3 techniques for better coaching

November 25, 2020 Categorized in: Supervising

Coaching is a cooperative process. You and the employee work together, but you take the lead in helping the employee learn how to improve and grow. Here are three strategies to remember.

Ask smart questions when negotiating

November 25, 2020 Categorized in: Negotiating

A negotiation isn’t an argument—or it shouldn’t be. Whether you’re trying to hammer out a deal with a job candidate, a customer, or your own boss, try using these simple strategies to clarify what you both want so you can come to a mutually satisfying agreement.

Turn spats into constructive dialogues

November 11, 2020 Categorized in: Supervising

Office conflicts don’t have to be destructive. For example, imagine that two employees disagree over the best way to complete a task or solve a problem, can’t resolve their quarrel, and dump it in your lap. To help these two get back to work quickly, try this approach.