Admin to Admin

What does the boss expect anyway? Admins must find out

March 22, 2017

It is surprising to hear assistants tell me they don’t want a boss standing over their shoulder telling them what to do and how to do it all the time. But in the next breath, many of these same assistants complain that their bosses fail to convey expectations clearly enough. It’s an administrative dilemma.

Difficult People

When the office rumor is about you

March 11, 2017

Here are some tips to avoid making it worse and hopefully to rectify the situation.

Taking Minutes

A nervous admin jumps into the minute-taking fire

March 7, 2017

Gail Taymor loved her new admin job at a big architectural firm—for exactly nine days. Then her boss asked her to take the minutes at the monthly board meeting.

Admin to Admin

6 tips to become remarkable

March 3, 2017

Consider these six qualities of the remarkable assistant that may surprise you.


Ditch the jargon at work

March 3, 2017

Buzzwords and jargon have infiltrated nearly every aspect of business, but these words and phrases frequently complicate messages rather than simplify them.

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7 cruel proofreading traps that are lying in wait for you

They're out there, hiding, ready to sneak up on your document and make it look amateurish. Can you stop them before the damage is done?

1-Minute Strategy:

Defuse a hothead’s phone call

Ever get a call from an employee who immediately launches into an angry diatribe? This trick might tone them down: Before they go on too long, ask them to hang up, calm down a little, and call back in 60 seconds. That short breather period often acts as a natural sedative, and rationality returns.

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