Speaking

Make sure your questions are questions

September 23, 2020 Categorized in: Speaking

Watch your body language, and keep your ears open for the nuances of tone that create statements in disguise.

Good reasons to pause before answering

September 23, 2020 Categorized in: Speaking

Whether giving a speech, addressing a meeting, or just talking one-on- one with an employee, take a pause before answering tough questions. Here’s why.
Holding your listener’s attention is as important as saying your piece clearly and fully—and probably harder to do.  Use leading statements to keep the discussion focused on your main message.

Choose the correct word

August 26, 2020 Categorized in: SpeakingWriting/Editing

Impact vs. affect, farther vs. further, emigrate vs. immigrate, and sympathy vs. empathy.
Over time, organizations gradually develop their own special terminology, abbreviations, acronyms, and jargon. But for new employees and people from outside the organization—like customers—this language can be bewildering. Here’s how to make it more accessible to the uninitiated.

Can you hear me now?

June 4, 2020 Categorized in: Speaking

If your voice is fine in conversation but fades when you’re addressing a group, try this volume control tactic from communications coach Karen Friedman.

Do you communicate effectively?

May 8, 2020 Categorized in: Speaking

Here are five ways to increase your value to your current employer, as well as to potential employers.

With customers, stay positive

April 22, 2020 Categorized in: Speaking

In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.

Nothing grabs attention like a good story

April 9, 2020 Categorized in: Speaking

Telling stories or anecdotes is a great way to illustrate important ideas or to inspire your group to recognize opportunities. But what makes a good story?

Power up your responses

April 8, 2020 Categorized in: SpeakingWriting/Editing

Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.

Filler up!

January 9, 2020 Categorized in: Grammar Repair ShopSpeaking

We all use filler words, or vocal disfluencies, in our daily speech. The junk food of the applied linguistics world, they come off as sloppy and faltering. We should try to banish them, especially from our professional speech as much as possible. Right? Well, not necessarily.

In praise of the paraphrase

October 10, 2019 Categorized in: Speaking

One of the most overlooked tools in clear communication is the paraphrase—summarizing what you’ve just heard so that you confirm you understood what the other person just said. This is such a simple, basic aspect of communicating effectively, but so often people ignore it, and it leads to all kinds of problems down the line.
Never take any moment in the spotlight for granted. This is a moment that shapes the way people perceive you; don’t let it get away from you! Always consider these essentials.