Phone Skills

Phone interviews are their own beast

September 7, 2022 Categorized in: Phone Skills

Phone interviews signify the start of your tryout. There are plenty of tips for giving a great phone interview—research the company beforehand, ask questions, take notes—but they can be fairly obvious. Here’s a few pointers that you may need reminding about.
Question: What are some of the things I should be thinking about when communicating with someone on the phone as opposed to Zoom or in person? How do I become a good “phone person”?
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:

How to make a cold call

October 4, 2018 Categorized in: Phone SkillsSpeaking

Anytime you’re wading into a situation where you’re trying to persuade strangers on the phone, consider these tips.

7 hacks to get more out of Siri

August 15, 2016 Categorized in: Phone Skills

Siri, the iPhone’s voice-command technology, has been around for a few years, but many people still don’t know how to fully take advantage of it.

Boost engagement in conference calls

March 23, 2016 Categorized in: Phone Skills

Wayne Turmel for Management Issues writes that conference calls and remote meetings can be challenging when it comes to en­gagement. Here are some tips to help you build connections from afar.
One of the most cost-effective ways for companies to get great word-of-mouth marketing is to provide excellent customer support and service. Great customer service teams share common traits that you can copy, says Gregory Ciotti at Help Scout, a help-desk software tool. Ciotti shares some he’s observed.
Turn a growling caller into a purring, pleased customer, with these techniques.
Use these four techniques to polish your image as an effective communicator.
Of the millions of iPhone 4 (and iPhone 3GS) users in the United States, most are unaware of the advanced shortcuts that can make them more efficient. Here are six ways to boost your productivity:
It’s an old bit of advice that smiling while you’re talking on the phone is one way to improve your phone demeanor. But how many people actually follow that advice? New evidence may convince you to try it. Now scientists say that the people on the other end of the phone line really can tell whether or not you’re smiling.

Tips for leaving better voice mails

October 20, 2010 Categorized in: Phone Skills

The challenge in leaving an effective voice-mail message is this: Leave a too-long message, and it could annoy recipients. Too short, and recipients may not understand the reason for your call. Follow these tips from Career Rocketeer when you need to leave a message that gets attention:
A receptionist may be the first person whom customers and clients see. But co-workers and managers can easily forget the pivotal and skilled role receptionists play. As a receptionist, you know about more than making a good impression. Make sure you’re leveraging these two highly valued skills, which a good receptionist should have in spades: