Difficult People

Question: I was recently promoted over some teammates who are also quite good at their jobs. In my new position, I have to work alongside these individuals on a variety of projects. Two of them are clearly envious of me, and as a result, they’re not very cooperative. What can I do to ensure their cooperation?
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:
It’s no fun to have someone in your face—but with the right response, you can turn the situation to your advantage. Follow these steps to escape the most common pitfalls.

Referee a dispute: 3 tactics

April 22, 2020 Categorized in: Difficult People

Here are several behaviors and tactics you can use when you need to step in and help settle a dispute.

Put peer quarrels to rest

February 26, 2020 Categorized in: Difficult People

Working, negotiating and even talking with another manager with whom you’ve had disagreements can be hard. Change management expert Rick Maurer suggests four ways to move past the feud.

3 ways to deal with hurtful humor

February 26, 2020 Categorized in: Difficult People

Humor is a vital part of camaraderie in the workplace. But sometimes jokes are at someone else’s expense. If you’re wondering what to do when a joke-teller risks hurting someone to get a laugh, try one of the responses suggested by humor expert David M. Jacobson of Humor Horizons.

Cut off gossip as soon as it starts

February 26, 2020 Categorized in: Difficult People

It’s easy to get caught in gossip, even for managers. You know you should it, but how should you do it? Lori Palatnik and Bob Burg, authors of Gossip, offer three useful options.
A study published in the journal Discourse Processes identified common signs that someone is lying through observations of an experiment where participants were instructed to lie blatantly, lie by omission or tell the truth.

Handle people who undermine you

January 2, 2020 Categorized in: Difficult People

Everybody has that one person who loves to knock you down a peg. Here’s how you deal with the problem.

Banish traits that start arguments

January 2, 2020 Categorized in: Difficult People

Some days it seems everyone is in a bad mood. Or maybe it’s just you. If you’re getting into more than your share of altercations, perhaps you need to work on one or more of these issues.

So much passive-aggressive behavior!

October 31, 2019 Categorized in: Difficult People

In our professional environments, it’s not always possible or acceptable to express natural emotions like anger or resentment. Here are some ways of dealing with a passive-aggressive colleague.
A chilling tale for Halloween.

Safely deal with workplace bullies

October 4, 2019 Categorized in: Difficult People

Here are tips from the personal safety experts at Krav Maga Worldwide that can help shut down uncomfortable situations.