Difficult People

What should you do if you are asked for a favor you cannot comfortably grant? Here are some approaches that can help deal with the request in a way that is both appropriate and comfortable.

When a co-worker launches into an extended monologue or otherwise just won’t come up for air, follow this advice.

You want to be a team player, but what if your co-worker walks into your workstation or shoots you an email demanding that you do something? If the person doesn’t have the authority to tell you what to do, take this advice.

The term “gaslighting” has been popping up in the news lately. Here’s what it means and how to determine if you are a victim.

An employee with a history of poor performance is transferred to your department. What do you do? Here’s a systematic approach to helping an employee with a checkered track record get up and running in your department.

As long as you are in the workplace, you will interact with people who challenge you. An underlying truth to keep in mind is that people are just being themselves, and most are not trying to intentionally be difficult. Use these strategies for success.

Don’t run off to the HR department half-cocked and full of fury. Instead, take these steps to ensure that you have a productive conversation—and a quick resolution.

You’ve probably worked with one before and will have to again, so Chrissy Scivicque offers this advice for dealing with a slacker.

When someone accuses you of a wrongdoing, you may want to fight back—or flee the situation altogether. Instead, control the direction of the conversation by following this process.

As office gatekeepers, dissuading aggressive salespeople is a challenge that many admins struggle with. Fellow admins offer their experience-tested tips for pushing back.