Difficult People
Confrontations can be stressful, and the workplace is one place where they’re sure to crop up. If you find yourself in a position to address an issue with a co-worker, keep these strategies in mind to maximize the chances of successful communication.
Question: I was recently promoted over some teammates who are also quite good at their jobs. In my new position, I have to work alongside these individuals on a variety of projects. Two of them are clearly envious of me, and as a result, they’re not very cooperative. What can I do to ensure their cooperation?
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:
It’s no fun to have someone in your face—but with the right response, you can turn the situation to your advantage. Follow these steps to escape the most common pitfalls.
Here are several behaviors and tactics you can use when you need to step in and help settle a dispute.
Working, negotiating and even talking with another manager with whom you’ve had disagreements can be hard. Change management expert Rick Maurer suggests four ways to move past the feud.
Humor is a vital part of camaraderie in the workplace. But sometimes jokes are at someone else’s expense. If you’re wondering what to do when a joke-teller risks hurting someone to get a laugh, try one of the responses suggested by humor expert David M. Jacobson of Humor Horizons.
It’s easy to get caught in gossip, even for managers. You know you should it, but how should you do it? Lori Palatnik and Bob Burg, authors of Gossip, offer three useful options.
A study published in the journal Discourse Processes identified common signs that someone is lying through observations of an experiment where participants were instructed to lie blatantly, lie by omission or tell the truth.
Everybody has that one person who loves to knock you down a peg. Here’s how you deal with the problem.
Some days it seems everyone is in a bad mood. Or maybe it’s just you. If you’re getting into more than your share of altercations, perhaps you need to work on one or more of these issues.
In our professional environments, it’s not always possible or acceptable to express natural emotions like anger or resentment. Here are some ways of dealing with a passive-aggressive colleague.
A chilling tale for Halloween.
