Supervising

AMA award-winner covers the basics

February 1, 2007 Categorized in: HRSupervising

It was on her first and only day of training for her new job as IT coordinator at PPG Industries that Jerrilynne Jankowski noticed a long line forming outside her door: employees with questions and basic admin needs.

Hire the best applicants possible

August 1, 2006 Categorized in: HRSupervising

Your organization has narrowed the field to two candidates for an administrative position. Both are experienced, both personable. How to choose? Nancy Brown has devised a way to make the right choice…
The team project turned out well, but you’re miffed because you and a co-worker did all the work; the rest of the team slacked off. Now, even the slackers are receiving credit for your work.
  Even upbeat, energetic people have slumps. You can pull yourself out of one with a little wisdom and these tactics.
Your boss does it one way, and you think another way would work better. Before speaking up, study this five-step strategy for putting your ideas across the right way … even to the most stubborn boss.

Training a bucking bronco?

December 1, 2004 Categorized in: Difficult PeopleSupervising

Q. I’m training a new team member, and every time I clarify or correct something she has done, she immediately becomes defensive and short with me. How should I give her direction so it doesn’t spark a defensive reaction? What should I do when she reacts that way?
You don’t need the word “chief” in your title to act as a leader to the troops. Show that you possess the qualities for promotion by exhibiting these leadership traits:
Whether your office has sophisticated scheduling software, day planners for everyone or no formal calendar management at all, a few visual reminders can keep everyone running on time…