People Skills

Many books and articles cover the art of listening well. But what can you do when you’ve mastered this skill, but your boss hasn’t? How can you cut through the fog when the person you work for won’t focus on what you have to say?

Sound Bites: December ’18

December 1, 2018 Categorized in: Teamwork

Whether in person or remotely, get all meeting attendees on the same page … How your receptionist can off insight in a group interview … Log off on the weekend … When to never apologize … Icebreaker: 10 things in common … How upper and lower case letters got their names

React to a co-worker’s demands

November 29, 2018 Categorized in: Difficult People

You want to be a team player, but what if your co-worker walks into your workstation or shoots you an email demanding that you do something? If the person doesn’t have the authority to tell you what to do, take this advice.

Break this bad etiquette habit

November 20, 2018 Categorized in: Workplace Etiquette

Try to remember to remove your backpack before boarding an elevator.
The traditional 9-to-5 routine doesn’t work for everyone, and companies are learning to accommodate that. Whether it’s the option to work from home, or more flexible hours, you may be able to negotiate a new setup for your work hours.
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How to recognize gaslighting

October 24, 2018 Categorized in: Difficult People

The term “gaslighting” has been popping up in the news lately. Here’s what it means and how to determine if you are a victim.
When Congress expanded the Americans with Disabilities Act in 2009, it broadened the circle of people eligible for ADA rights even wider. That has led to a spike in people filing ADA-related legal claims. Here’s what managers need to know about the ADA:
An employee with a history of poor performance is transferred to your department. What do you do? Here’s a systematic approach to helping an employee with a checkered track record get up and running in your department.
Long-term discomfort, doctor’s appointments, absenteeism … these things interrupt the flow of our work experience and become so noticeable to our colleagues that we’re better off illuminating our situation. Keep these tips in mind.

Responding to difficult people

July 5, 2018 Categorized in: Difficult People

As long as you are in the workplace, you will interact with people who challenge you. An underlying truth to keep in mind is that people are just being themselves, and most are not trying to intentionally be difficult. Use these strategies for success.
A truly busy and visible executive is a little like a TV reporter who has to appear credible every moment, yet because of time constraints, can’t always know every detail of what’s really going on. That’s where a great admin comes in.

Before you speak to HR, do this

June 27, 2018 Categorized in: Difficult People

Don’t run off to the HR department half-cocked and full of fury. Instead, take these steps to ensure that you have a productive conversation—and a quick resolution.