Difficult People

You can be a person who brings out the best in anyone’s behavior. Here are four ways to do it.
Handling a complaint is a high-stakes situation, whether it’s from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person’s eyes.
Everyone has an abrasive colleague that he or she just doesn’t know how to deal with. Here’s one example from the Admin Pro Forum.
Smart administrative professionals choose when and how to express gentle, yet forceful, disagreement. Here are three strategies to disagree gracefully, along with situations when each tactic makes sense.
Is it helpful to let a co-worker screw up a project to teach her a lesson? And if you think not, how do you deal with a colleague who insists on letting others make mistakes to show them the folly of their ways? That’s what one reader recently asked on the Admin Pro Forum.
When they happen regularly, disrespectful snubs—or “microinequities”—sap motivation and productivity, says leadership coach Brigid Moynahan of New Jersey-based The Next Level. The next time someone slings one at you, take these steps.
When you’re stung by a co-worker’s rude remark, or worse, a bit of verbal abuse, the trick is to stay cool. Blowing up or storming out won’t help matters, and letting the remark slide only ensures that it will happen again.
That person who’s always cozying up to the boss may drive you nuts, but you should consider that she may also be doing some things better, says life and career coach Dorothy Tannahill-Moran.
It takes a variety of personalities and work styles to make up a successful workplace, but differences can cause misunderstandings and conflict on the job. To stay productive and professional, you have to learn to handle these differences. Rebecca Thorman, author of the “Kontrary” blog, has five strategies to help you do just that.
Perhaps you’ve been doing things the same way for so long that you no longer have the ability to look at situations from a different viewpoint. To measure your flexibility, take this simple quiz.
If you’re like most people, you “deal” with difficult co-workers by trying to avoid them as much as possible. But every time you hide in the shadows as the Difficult One comes around the corner, you miss another opportunity to enhance your career.

Turn down the volume at work

November 16, 2012 Categorized in: Difficult People

Most people would agree that it’s important to manage your emotions in the office. But is it appropriate to create official policies that would ban heated exchanges? That’s what one reader asked recently on the Admin Pro Forum.

Don’t let whiners bring you down

November 12, 2012 Categorized in: Difficult People

The negativity that flows from workplace whiners can spread “kind of like a cancer,” says Jim Harter. If you’re struggling to remain an optimist in the midst of workplace whiners, try these tactics.