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Make your instructions more memorable

January 1, 2005 Categorized in: Phone SkillsSpeaking

Make your instructions more memorable by boiling down your main point to its essence and phrasing it so people can easily recall and repeat it.
Problem: Several readers have asked recently about whether to capitalize particular words, ranging from job titles to seasons.
Problem: Therese Sliwa, Waltham, Mass., wrote about our response in the July “Our Readers Write” column to someone who complained about people writing “could of” for “could’ve” and “should of” for “should’ve.”
Even a “quiet” workplace often produces noise at 40 decibels, and office machinery can reach 80 decibels. Minimize distractions by strategically placing the noisemakers (and people) when you arrange work spaces. Here’s how…
Problem: Reader Judy Woodliff asked us whether “elders retreat” should carry an apostrophe after the “s” in “elders” to make it possessive.
Problem: Phyllis Nagy, Orlando, Fla., asked about the spelling of the possessive “boss’s.”
Test yourself by circling the one word in each of the following pairs that’s spelled correctly.
If an executive stops and asks you a question, don’t make the big mistake of spitting out your words in a harried rush, figuring that you have only a few seconds to impress the brass.
Here are two situations when keeping your lips zipped will enhance your reputation as a good listener
Answer the question “What do you want?” or “What should I know?” in the first sentence of your memo, report, e-mail or other piece of business writing, and your time-strapped, information-overloaded readers will see you as a hero.
Several readers recently asked us about the use of semicolons versus commas in a complex sentence.
People who interrupt when you speak don’t simply annoy; they block your ideas and opinions. Exert authority with these techniques