Phone Skills

4 secrets to a happy customer

August 24, 2010 Categorized in: Difficult PeoplePhone Skills

It’s easy to have your good mood shattered by a nasty customer, an out-of-the-blue criticism or a computer system that refuses to cooperate. Think of angry customers as a creativity test. Satisfy them without letting their discontent bring you down. Four tips:

15-second voice mail gets results

December 3, 2009 Categorized in: Phone Skills

Making a “cold call” can shake the nerves of even a seasoned pro. Engaging with a person you’ve never met is even more challenging if you land in the individual’s voice mail. On his blog, Never Eat Alone author Keith Ferrazzi suggests “warm calling” instead. His four rules for making a warm connection in a 15-second voice mail message:
Why is “small” big? Small companies can better win the trust and confidence of recession-weary customers. No matter what the size of your company, here’s how you can imitate what small companies do well:
Turn to the wisdom of crowds, rather than calling the help line, next time you encounter tech glitches on your Smartphone:’s forums break down problems by model.
“Could I ask you to repeat your name one more time?” Admins who hate asking that question may fear that they come across as incompetent or unprofessional. The truth, though, is that they just want to get it right. Here are top tips from other admins on handling on-the-phone situations.

Turn your cell phone into a BlackBerry

September 1, 2007 Categorized in: InternetPhone Skills

You don’t need a BlackBerry or a Smartphone to stay in touch with your e-mail, even when you’re away from your desk. Thanks to three free services, you can monitor updates from important people (i.e., the boss) when you’ve been waylaid, stuck in a long meeting or dashing around on errands.

Tap into these free cell-phone services

February 1, 2007 Categorized in: Phone Skills

Your cell phone could be doing a lot more for you, says David Pogue, technology expert for The New York Times. Here’s Pogue’s rundown of the “most exciting” services awaiting your cell phone.

Make your instructions more memorable

January 1, 2005 Categorized in: Phone SkillsSpeaking

Make your instructions more memorable by boiling down your main point to its essence and phrasing it so people can easily recall and repeat it.

Specify who and when.

April 1, 2004 Categorized in: OrganizingPhone Skills

How to arrange a long distance call.

‘Bye for now

November 1, 1997 Categorized in: Phone Skills

When concluding a phone conversation, wait an extra second before hanging up.