OMG! The Oxford English Dic­tionary officially approves of the three-letter “word.” Among the entries in its latest edition are a number of expressions that first became popular online but then crossed over into everyday use.
Before administrative professional Ilja Kraag wrestles for too long with a difficult task at work, she checks in with her peers. “How do you do it?” she asks them. That trait—reaching out to others—is what makes Kraag a natural leader. The org chart may not show it, but Kraag leads her peers by setting the right example.
Make any decision-making group more effective by limiting membership to seven … Turn an intention into an action with the power of “when” … Find the volunteer gig that’s right for you …

How to talk to a company VIP

April 28, 2011 Categorized in: Internal Communication

At some point, it will happen: Suddenly you’ll find yourself face-to-face with the company CEO, with a few brief minutes to make your best impression. What will you say? Here’s fodder for just those occasions:
E-mail newsletters remain one of the most effective ways to build relationships with customers. For proof, look no further than the recent popularity of Groupon. If you’re asked to develop an e-mail newsletter, keep in mind these tips:
Paradoxically, being a perfectionist could get in the way of your ability to polish your business-writing skills. One professor at Smith College, Randy O. Frost, has studied perfectionism for years. He believes that perfectionists avoid writing tasks, procrastinate about them, and avoid having others review their work—all of which hinder improvement.
When a friend becomes the boss, the power shift can bring on strong emotions and conflict. To avert problems—and to save your friendship—keep emotions out of the way and focus on strengthening your new professional relationship:

5 grammar myths

April 15, 2011 Categorized in: Grammar Repair ShopWriting/Editing

Grammar Girl has debunked these grammar rules, saying, “Almost everyone believes at least one of these myths”:
If a colleague tries to sabotage you in front of the group, here’s what you should do: 1. Don’t approach someone for a discussion until you can think rationally. 2. Immediately address issues. 3. Stand up for yourself in a professional manner. 4. Wrap up on a positive note. 5. Report back to your boss.
Network by sharing online content, using the appropriate “share” buttons … Try this radical solution to unproductive meetings … Unhappy with what shows up when you google your name? Build your profile on business social-networking sites … Be explicit when asking for a favor …
Use these six strategies to say “No” to a request for your time … and make it stick:
U.S. workers could use a little cheering up. We could all use less snark, more support in the workplace. What can you do about it?
When you help someone by connecting them via an e-mail introduction, follow these three basic rules: 1. Be clear and up front about your motive. 2. Don’t copy all parties unless you are 100% positive the recipient will be open to the introduction. 3. Give the recipient an “out.”