Communication

If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:

Can you hear me now?

June 4, 2020 Categorized in: Speaking

If your voice is fine in conversation but fades when you’re addressing a group, try this volume control tactic from communications coach Karen Friedman.

Do you communicate effectively?

May 8, 2020 Categorized in: Speaking

Here are five ways to increase your value to your current employer, as well as to potential employers.

With customers, stay positive

April 22, 2020 Categorized in: Speaking

In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.

Nothing grabs attention like a good story

April 9, 2020 Categorized in: Speaking

Telling stories or anecdotes is a great way to illustrate important ideas or to inspire your group to recognize opportunities. But what makes a good story?

Power up your responses

April 8, 2020 Categorized in: SpeakingWriting/Editing

Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.

Filler up!

January 9, 2020 Categorized in: Grammar Repair ShopSpeaking

We all use filler words, or vocal disfluencies, in our daily speech. The junk food of the applied linguistics world, they come off as sloppy and faltering. We should try to banish them, especially from our professional speech as much as possible. Right? Well, not necessarily.
Alerts on libraries … Approvals … Automating log updates

Grace your text with a lasting gloss

October 31, 2019 Categorized in: Writing/Editing

For your image as a thorough professional, these tips from EEI Communications’ “How to Produce Winning Publications on Time and on Budget” are vital when putting the finishing touches on business (and even personal) communication.

In praise of the paraphrase

October 10, 2019 Categorized in: Speaking

One of the most overlooked tools in clear communication is the paraphrase—summarizing what you’ve just heard so that you confirm you understood what the other person just said. This is such a simple, basic aspect of communicating effectively, but so often people ignore it, and it leads to all kinds of problems down the line.
In discussions of body language, the hands are often overlooked; more emphasis is frequently given to posture, the face or the position of the shoulders. Joe Navarro discusses the messages that hands can send in an article for Psychology Today.
There are lots of occasions to use stock images, both at work and for personal projects. There are tons of places to hunt, too, so a little expert guidance is helpful.

Best methods for creating A+ writing

October 1, 2019 Categorized in: Writing/Editing

Proofreading can seem tedious, but it is arguably the most important part of the writing process. Here are a few of the best tricks to keep in mind.