Internal Communication

Stop monopolizing a conversation. Every time someone asks you a question, ask one in return … Resist the urge to do several things at once … Avoid sending an email to the wrong person, with this tip from Patricia Robb, author of the “Laughing All the Way to Work” blog …

Do you have a presence?

January 30, 2012 Categorized in: Internal Communication

“Presence.” You know it when you see it: Bill Clinton and Ronald Reagan had it. Gerald Ford and Jimmy Carter did not. Those who have it gain an advantage in winning over others.
In some offices, you might kick-start relationships between older and younger workers with these tips:Try reverse-mentoring … Go out of your way to collaborate with different generations … Don’t get hung up on office eti­­quette you think everyone should be following.
Practice. That’s the best way to get comfortable with speaking in front of others. Although the idea of pub­­lic speaking may sound ter­­ri­­fy­­ing, your confidence will get a major boost from stepping out of your comfort zone and into the spot­­light.
Affirm your credibility in a meeting with these five tactics:

Making the sale

January 9, 2012 Categorized in: Internal Communication

No matter what you do in life, you have to sell something, writes author Michael Ellsberg—selling your boss on why he should promote you, selling your brilliant idea, or selling co-workers on why they should donate to your cause. How to sell, in a nutshell:
Grandmas are known for their nuggets of advice about bundling up in winter or baking a fruit cobbler. As it turns out, they know a thing or two about navigating the workplace, too. Pearls of wisdom from grandma:
“What do you do?” Be prepared for this question before you head to any networking event because you’ll probably be asked dozens of times … Need someone to make a decision? Approach him in the morning. “Decision fatigue” is a very real phenomenon affecting people who have to grapple with an ever-increasing number of choices.
The co-worker in the next cubicle hums all day. Yesterday your boss dressed you down in front of the entire team. Another admin has been griping about the same issue for a week. In every case, it would be all too easy to ignore the problem, or avoid confrontation by sending an email. But in every case, a live conversation is the better solution.

What’s your communication IQ?

December 13, 2011 Categorized in: Internal Communication

Do you know how to win people over by saying the right thing? Find out in this survey crafted by Laurie Puhn, Harvard lawyer, couples mediator and best-selling author, designed to gauge your communication IQ.
Socializing at work is good for you, according to a jillion studies. What’s not so good: getting stuck in a conversation that seems to never end, about a colleague’s trip to the pet groomer or the adorable 10 things the co-worker’s child said yesterday. Avoid these topics:
The bond between a boss and assis­­tant is far from ordinary. And feelings of devotion often run both ways. Consider these true life-saving stories of assistants and their executives:
A new study by researchers at Tel Aviv University found that em­­ployees with strong social networks on the job actually lived longer than those “working in a very unfriendly and nonsupportive environment.”