People Skills

What was once a standard and reflexive way to meet, greet, part ways, close deals and congratulate may now be coming to an end.

Widen the scope of reviews

March 13, 2020 Categorized in: Supervising

We usually judge employees’ work by the traditional standards—quality of work and amount done. However, since no employee works in a vacuum, add these factors to your evaluations to create a more accurate picture of a worker’s contribution to your group.
Question: My executive got a few figures wrong in a recent meeting where about 20 people were present. How should I have corrected him?

Put peer quarrels to rest

February 26, 2020 Categorized in: Difficult People

Working, negotiating and even talking with another manager with whom you’ve had disagreements can be hard. Change management expert Rick Maurer suggests four ways to move past the feud.

Go easy on young workers’ ideas

February 26, 2020 Categorized in: Supervising

Your younger workers will sometimes offer ideas that really aren’t that good. But you should never shoot down the employees who bring them. Their willingness to take risks is priceless.

3 ways to deal with hurtful humor

February 26, 2020 Categorized in: Difficult People

Humor is a vital part of camaraderie in the workplace. But sometimes jokes are at someone else’s expense. If you’re wondering what to do when a joke-teller risks hurting someone to get a laugh, try one of the responses suggested by humor expert David M. Jacobson of Humor Horizons.

Cut off gossip as soon as it starts

February 26, 2020 Categorized in: Difficult People

It’s easy to get caught in gossip, even for managers. You know you should it, but how should you do it? Lori Palatnik and Bob Burg, authors of Gossip, offer three useful options.

Communication is vital when delegating

February 26, 2020 Categorized in: Supervising

Management is about getting results through people’s efforts. That means effective communication is essential. Here’s what to do.
Let’s start 2020 off with a bang by giving you some useful advice to help you better plan your executive’s travel.
There are all sorts of reasons delays can occur, and sometimes it’s the behavior of your leader. Authors Amy Cooper Hakim and Muriel Solomon describe four types of delaying bosses.
A study published in the journal Discourse Processes identified common signs that someone is lying through observations of an experiment where participants were instructed to lie blatantly, lie by omission or tell the truth.

Handle people who undermine you

January 2, 2020 Categorized in: Difficult People

Everybody has that one person who loves to knock you down a peg. Here’s how you deal with the problem.

Banish traits that start arguments

January 2, 2020 Categorized in: Difficult People

Some days it seems everyone is in a bad mood. Or maybe it’s just you. If you’re getting into more than your share of altercations, perhaps you need to work on one or more of these issues.