People Skills
Jorie Scholnik is an assistant professor of student development at Sante Fe College in Gainesville, Fla., as well as an etiquette associate at the Protocol School of Palm Beach. We connected with her recently to learn how administrative professionals can best conduct themselves on the job.
A new study by Leadership IQ reveals that most people spend only half of the time they should be spending with their boss each week—only three of the six optimal hours.
Top admins exhibit bridge-building communication skills by emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.
Po Bronson—The New York Times best-selling author of Top Dog: The Science of Winning and Losing—is a big fan of using small teams to tackle big projects. But surely the smaller the team, the more critical the role of the team leader, right? Wrong.
Remember the first day of your very first job? It might be hard to remember now that you are established in your career and feel competent, secure and confident.
Some jobs are emotionally draining and can create morale problems for the people who do them. If management can’t or won’t help address these problems, is there anything colleagues can do to help boost morale for one another?
In today’s open offices where communication is more casual, it feels like everyone is on equal footing and working for a meritocracy. But that’s wrong, says Jeffrey Pfeffer, an organizational behavior professor at Stanford University. Power structures haven’t changed much over time. Pfeffer offers three theories of why workplace hierarchies are still going strong.
Chances are you’re looking to grow at work and earn a promotion. You may also be wondering what you can do to increase the chances you’ll be able to advance in your career. MonsterWorking’s Hannah Hamilton spoke to career experts who offered the following five tips.
It can be frustrating when you’ve crafted an informative email to your boss but receive only a one-word response: “noted” or “done.” There are things you can do to keep the email miscommunication to a minimum, Sue Shellenbarger writes.
Many of us work with colleagues who are based in different places. Coordinating progress and figuring out how to work together can be a time-consuming endeavor. That’s why Huddle is a lifesaver.
Chronic complainers can kill morale, hurt productivity and drive you nuts. Author Linda Swindling identifies five types of complaining bosses and explains how to handle them.
A bullying situation can quickly escalate and become intolerable. Before that happens, keep these “anti-bullying” tips in mind.
These days, everyone has a hard time focusing. But when it’s the boss who’s afflicted with a short attention span, an administrative professional must take steps to ensure work moves forward and things get done. Here’s how to handle a distracted boss.
