People Skills

You can be a person who brings out the best in anyone’s behavior. Here are four ways to do it.
Handling a complaint is a high-stakes situation, whether it’s from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person’s eyes.
Everyone has an abrasive colleague that he or she just doesn’t know how to deal with. Here’s one example from the Admin Pro Forum.
When a problem doesn’t respond to solutions that have worked for you before, unlock your creativity with these approaches.

5 tips on business trip etiquette

November 26, 2013 Categorized in: TravelWorkplace Etiquette

The way you look and act while on a business trip reflects back on your employer. Avoid making a bad impression on your next work trip. Follow these five tips for business travel.
Smart administrative professionals choose when and how to express gentle, yet forceful, disagreement. Here are three strategies to disagree gracefully, along with situations when each tactic makes sense.
Use your anger to cultivate your creativity … Give your network a boost by diversifying … Practice the 10/5 rule in the presence of co-workers.

Court ruling affects workplace suits

October 16, 2013 Categorized in: Supervising

The U.S. Supreme Court’s recent decision in a workplace harassment case may alter the way future harassment suits are brought against employers.
Sociable employees of Boehringer Ingelheim Pharmaceuticals, Inc. never have to eat lunch alone, thanks to a new mobile app that connects co-workers who might other­wise never meet.

New insight into what motivates us

October 4, 2013 Categorized in: AdvancementSupervising

The carrot-stick method of motivation might not be all it’s cracked up to be. Studies find that motivation needs to be tailored to an em­­ployee’s personality type. Chad Brooks reports some recent findings.
Wouldn’t it be nice if you could say to a co-worker, “I know you don’t report to me, but I need you to drop everything and do this for me?” Well, with the right approach, and knowing how to ask, maybe you can.
Is it helpful to let a co-worker screw up a project to teach her a lesson? And if you think not, how do you deal with a colleague who insists on letting others make mistakes to show them the folly of their ways? That’s what one reader recently asked on the Admin Pro Forum.
Most people would be reluctant to befriend their supervisors on Face­­book, according to a recent study by three college professors. But members of Gen Y are more willing than their older counterparts to do so.