Featured Article

“Professional” business writing doesn’t necessarily mean “b o r i n g.” Before printing the final draft of your documents, go back and put some “oomph” in them. Use these copyediting tricks:
Sound more credible, competent and convincing by using “power talk.” That’s the term coined by communication expert George Walther to mean that every word you use creates value for you. Practice these techniques.
Someone always comes late. Someone goes off on a personal tangent. Someone adds her “two cents” and butts in no matter what. If the participants often derail your meetings, start each one by agreeing on the ground rules, advises Charlie Hawkins, author of First Aid for Meetings.

When saying less is best

August 1, 2003 Categorized in: Featured Article

As a naturally helpful person, you may eagerly answer questions from a caller on the phone or a colleague in the office. Offering too much information can be costly. Use these guidelines.
When you’re frustrated by micromanagement or other demands at work, step back and study what the other person truly needs from you. One day Lydia Abram had an “ah ha moment” that taught her how to satisfy a micromanaging colleague’s needs without slowing down her work flow:
If stress hits you with a capital S, you’re not alone. We use the word “stress” so often today that it’s almost meaningless.
In new situations, the first words out of your mouth (like, you know) can leave a lasting first impression. While you don’t want to come across as overly formal or stilted in your speech, you do want to be professional and well-spoken. (And the little words you “say” online can leave an even longer lasting first impression.)
When a conflict with someone makes it hard to complete your job, you have five options to reach a resolution. The problem? We regularly rely on one or two options rather than using the best option for that particular situation. Defaulting to our favorite tactic instead of being flexible makes us less effective. Here are the five ways to respond to conflict and how to figure out which tactic to employ…
Question: What do Softsoap, Mr. Coffee and Showtime’s chicken rotisserie ovens all have in common?
Do you get the feeling your boss doesn’t want to be interrupted, but then gets annoyed that he’s out of the loop? One boss, Claudia Noble, president of Philadelphia-based Noble-Roberts Associates says, “One of the best ways to communicate with your boss is through …”