Communication
If your voice is fine in conversation but fades when you’re addressing a group, try this volume control tactic from communications coach Karen Friedman.
Here are five ways to increase your value to your current employer, as well as to potential employers.
In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.
Telling stories or anecdotes is a great way to illustrate important ideas or to inspire your group to recognize opportunities. But what makes a good story?
Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.
Quiz yourself on these grammar rules.
We all use filler words, or vocal disfluencies, in our daily speech. The junk food of the applied linguistics world, they come off as sloppy and faltering. We should try to banish them, especially from our professional speech as much as possible. Right? Well, not necessarily.
Alerts on libraries … Approvals … Automating log updates
For your image as a thorough professional, these tips from EEI Communications’ “How to Produce Winning Publications on Time and on Budget” are vital when putting the finishing touches on business (and even personal) communication.
One of the most overlooked tools in clear communication is the paraphrase—summarizing what you’ve just heard so that you confirm you understood what the other person just said. This is such a simple, basic aspect of communicating effectively, but so often people ignore it, and it leads to all kinds of problems down the line.
In discussions of body language, the hands are often overlooked; more emphasis is frequently given to posture, the face or the position of the shoulders. Joe Navarro discusses the messages that hands can send in an article for Psychology Today.
There are lots of occasions to use stock images, both at work and for personal projects. There are tons of places to hunt, too, so a little expert guidance is helpful.
Proofreading can seem tedious, but it is arguably the most important part of the writing process. Here are a few of the best tricks to keep in mind.
