Communication
Question: What are some of the things I should be thinking about when communicating with someone on the phone as opposed to Zoom or in person? How do I become a good “phone person”?
There’s a clear generational divide over whether it’s appropriate to use emojis in work communication.
Lists of Frequently Asked Questions help employees and customers master almost any information or procedure. These tips will help you create a useful list.
Write it right, say it right, spell it right.
In my job I often have to write some unpleasant correspondence to people and firms that have let us down or not given us what they promised. Do you have any tips for writing a complaint letter so it gets acted on, without resorting to becoming a bully?
Write it right, say it right, spell it right.
Like any communication tool, email takes some skills and practice in order to be effective. Pay attention to these areas.
Write it right, say it right, spell it right.
Question: Our company is doing a lot more staff surveys these days. Any tips on how to do them well?
Gestures are a powerful part of active listening. Like many powerful things, however, they have both good and bad effects.
Watch your body language, and keep your ears open for the nuances of tone that create statements in disguise.
Whether giving a speech, addressing a meeting, or just talking one-on- one with an employee, take a pause before answering tough questions. Here’s why.
Question: “I’ve been asked to write a thank-you note to one of our clients who put the company through hell recently. How do we grit our teeth and write a pleasant paragraph that won’t seem disingenuous?”
