Communication

Creating a culture of openness on the job starts with intentionally including others, S. Chris Edmonds writes. He explains how.
Helen Cunningham and Brenda Greene are the authors of The Business Style Handbook: An A-to-Z Guide for Effective Writing on the Job, recently published in an updated second edition. We contacted them to get their best advice for administrative professionals who want to improve their workplace writing skills.

Stop using these buzzwords

March 21, 2014 Categorized in: Speaking

Using buzzwords to sound smart can leave you looking ridiculous, says Mike Periu, Economic Education, who offers five to nix.
Intuition involves a number of skills: close observation, careful analysis, critical thinking, good judgment and sound reasoning. If you think you’re lacking in intuitive skill, never fear.

How to craft compelling emails

March 20, 2014 Categorized in: Writing/Editing

Writing emails that result in a “yes” requires writers to be clear and upfront about what they’re asking for. Take these tips from Jocelyn Glei, editor-in-chief at 99U, to do just that.

Use language that demonstrates leadership

March 17, 2014 Categorized in: Speaking

Rather than spout opinions or give unsolicited advice (as in, “If I were you, I’d …”), speak with understated power.
Lynn Gaertner-Johnston is a writing instructor who has helped thousands of employees and man­­agers im­­­­prove their business writing skills. She’s also the author of the Better Writing at Work monthly newsletter. We spoke to her about the importance of great business writing and bad email behaviors that admins should avoid.

The power of your voice

March 10, 2014 Categorized in: Speaking

It’s important to speak with authority on the job and in other professional settings, but it isn’t always easy to do. If that’s something you struggle with, take these tips from Practically Perfect PA’s Nicky Christmas.

Talk your way to the top

February 18, 2014 Categorized in: Internal Communication

People with strong conversational intelligence have the power to connect and build trust, says Judith Glaser, author of Conversational Intelligence: How Great Leaders Build Trust & Get Extra­­ordinary Results. She offers five ways to improve your conversational-intelligence skills.
People draw conclusions about your competence and professionalism from the way you speak, so make sure these four things don’t come out of your mouth.

How to give a smashing speech

January 30, 2014 Categorized in: Featured ArticleSpeaking

Public speaking can be a real challenge, but these five tips can make your next presentation a smashing success, says Dave Carroll, a singer, author and speaker.
To help you and your colleagues stay consistent in your written communications, Bonnie Trenga Mills, author of The Curious Case of the Mis­­placed Modi­­fier, shares tips on how to make a style sheet for everyone’s reference.
If your writing isn’t up to snuff, you risk miscommunicating information and looking less competent and professional than you really are. AppoLearning found four applications to help you polish your writing skills and get your point across every time: