Communication

Question: “I haven’t shared my mental illness diagnosis with my co-workers or my boss. But there are things my co-workers do that can trigger great, almost suffocating anxiety in me. Do you know of a good way I can let them know of the effect they’re having without making my mental health an open book?”
Holding your listener’s attention is as important as saying your piece clearly and fully—and probably harder to do.  Use leading statements to keep the discussion focused on your main message.

Choose the correct word

August 26, 2020 Categorized in: SpeakingWriting/Editing

Impact vs. affect, farther vs. further, emigrate vs. immigrate, and sympathy vs. empathy.
Over time, organizations gradually develop their own special terminology, abbreviations, acronyms, and jargon. But for new employees and people from outside the organization—like customers—this language can be bewildering. Here’s how to make it more accessible to the uninitiated.
It seems like a cop-out when a supervisor tells you they’ll be happy to give you a recommendation letter, but they don’t want to actually write it. This leaves you in the awkward position of praising yourself in the third person! These tips will help you power through this awkward task.

Vary your speed when proofreading

July 22, 2020 Categorized in: Writing/Editing

You can catch more typos, ungrammatical sentences, and so on in your writing by varying the speed at which you read the text. Try reading both faster and slower than your normal reading speed. Here are two techniques.

Words, Words, Words: August ’20

July 22, 2020 Categorized in: Writing/Editing

Write it right, say it right, spell it right.
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:

Can you hear me now?

June 4, 2020 Categorized in: Speaking

If your voice is fine in conversation but fades when you’re addressing a group, try this volume control tactic from communications coach Karen Friedman.

Do you communicate effectively?

May 8, 2020 Categorized in: Speaking

Here are five ways to increase your value to your current employer, as well as to potential employers.

With customers, stay positive

April 22, 2020 Categorized in: Speaking

In customer service, little things—and little sayings—mean much. Listen for the following customer-repellent phrases and train your people to trade them in for more effective ones.

Nothing grabs attention like a good story

April 9, 2020 Categorized in: Speaking

Telling stories or anecdotes is a great way to illustrate important ideas or to inspire your group to recognize opportunities. But what makes a good story?

Power up your responses

April 8, 2020 Categorized in: SpeakingWriting/Editing

Some words—no matter how trivial they seem—can make you look less sure, professional and capable. Make these small tweaks in your language to appear more confident and competent.