How to start a conversation

May 4, 2022 Categorized in: Speaking

We don’t often hear tips on how specifically to start conversations. Host Johny K of the podcast “Communication Charm” offers some potent and practical advice.
The challenge when people get together on a document is to maintain one voice so that the reader isn’t thrown by changes in tense, point of view, phrasing, word choice, structure and so on. Sometimes it’s even difficult to keep on the same point. Group writing is hard, and the more people involved, the more difficult. Here are some guidelines.
These days, companies are getting extra creative with odd combinations of capitalized and lowercase words—and then there’s the separate issue of online presence and website addresses. Susan F. Benjamin cautions us on this major element of business correspondence in the book Quick and Painless Business Writing.

What’s your OOTO look like?

April 6, 2022 Categorized in: Writing/Editing

The sculpting of your “Out of Office” email message is part of the ritual of being away. Of course, there’s a craft to it, and some best practices. Remember these pointers.

Get on stage to highlight your excellence

March 2, 2022 Categorized in: Speaking

Imagine getting up on stage with the safety of knowing that the focus isn’t necessarily on you.

Terms vs. terms!

February 2, 2022 Categorized in: SpeakingWriting/Editing

Some of the most misused terms in the English language are simply words that are confusingly similar to one another.

The art of procedural writing

February 2, 2022 Categorized in: Writing/Editing

Whether it’s being tasked with updating the employee manual, or you’re trying to prepare your colleagues to handle your desk during a planned absence, or you’re leaving a list for your pet sitter, at some point most of us have to prepare written instructions. Authors Jane Curry and Diana Young share specific tips.

Add copywriting to your skills list

February 2, 2022 Categorized in: Writing/Editing

Here’s a structured guide to the information you should gather and the questions to ask to best equip yourself before giving it a shot.

What is a great email?

December 2, 2021 Categorized in: Writing/Editing

Chances are if you’ve written a “loaded” email, you may not have taken the time to review it or revise it because it took you so long to write it! OK. It happens. So what does a good email look like? The Email Doctor, Dr. Monica Seeley, says to think in fives.

Can handwriting be improved?

October 6, 2021 Categorized in: Writing/Editing

Handwriting? What’s that? Kidding aside, there are plenty of times we still handwrite things, apart from signing documents. It’s worth taking a little time to improve it. Here are a few ideas.

Got any banter heroes?

October 6, 2021 Categorized in: Speaking

Banter heroes are people who can always think on their feet—maybe people you tried to emulate when you developed your own speaking style.
Erica Dhawan, author of Digital Body Language, identifies many ways in which digital communication is different from traditional body language so you can more effectively convey your message in the digital realm.
In our competitive business environments, the ability to listen well is a crucial edge. It’s one of those soft skills that employers look for and clients crave. But it takes consistent practice to achieve the goal of listening (i.e., taking in information).