Personal Development

Resilience trumps misfortune

June 10, 2020 Categorized in: Personal Development

Resilience, the “ability to recover from or adjust easily to misfortune or change” (Merriam-Webster), allows you to navigate between extremes when things get tough, as in these four situations.
As we have been dealing with and continue to deal with the COVID-19 crisis, building resilience is vital. But also, once this is over, you will need this important skillset.

Sound Bites: June ’20

June 1, 2020 Categorized in: Personal Development

When you have to deal with an irate customer or colleague, try this strategy … Be sure the person with whom you’re talking is comfortable with your note-taking … Before you make that end-of-the-day phone call … Take the lead in answering concerns … Why QWERTY?
Everyone is rejected from time to time, and you will be, too. However, handle rejection the right way and you can create future opportunities for yourself. Follow this advice to make the most of rejection.
One way to disagree with someone who has ideas different from yours about what should be done in a certain situation is to argue with them—but that doesn’t always work out so well. A better strategy is to position your idea as a complement to theirs.
Some of the greatest challenges that colleagues and I have faced during our long-term shift to working from home are related to the increased amount of keyboard and screen time that our duties have required.
Do you worry that if you’re away from the office and mixing face to face with colleagues for too long, they’ll simply forget how important you are? There are ways to keep injecting your presence even from far away.
What if you get off on the wrong foot with someone whose good will you’re going to need in the future? Try these tips to repair an awkward or negative first encounter.
We’ve all quickly learned both the efficiencies and quirks of videoconferencing. But how are we personally perceived inside that medium? Keep these tips in mind so you come off better when accepting that next video invite.
Shine in a time of disarray … An eye-opening story on krebson​security.com … What’s in a weird name? … No one should have to binge alone!
How bad is the “germy” smartphone problem anyway?

Banish your own negativity

April 22, 2020 Categorized in: Personal Development

Negative behavior can be changed! It just takes training and practice. The key is analyzing your behavior, planning a change, and implementing it consistently. Try these five steps.
Business school professor Maurice E. Schweitzer suggests five kinds of statements you can combine as needed to create an apology that fits the situation.