Colette Carlson, M.A.

Colette is a funny, business communication expert and motivational keynote speaker who engages corporations, associations and individuals worldwide in the art of speaking your truth to maximize results, revenue and relationships! As a highly sought after speaker, Colette's clients include Microsoft, New York Life, Cisco, Boeing, PepsiCo and Procter & Gamble. Her work has been featured in Success, Working Mother and Personal Development Magazines, as well as, motivational movies Pass It On and Riches: 7 Secrets of Wealth You Were Never Told. She serves as Leadership Faculty for Executive Women International and is a contributing author in two books: Conversations on Success, along with Deepak Chopra and Mark Sanborn and The Book of Riches, along with T. Harv Eker, John Demartini and Brian Tracy. Her own book, "Liar, Liar, Skirts on Fire" is due out in 2014.

Colette is someone who learned her message the hard way. She started out a big, fat liar. Literally! Only by telling the truth on herself was she able to break through her fears, lose over 50 lbs. and take healthy risks. After applying the strategies she now teaches, Colette found the courage to leave the safety net of a monthly paycheck as a top-notch administrative assistant to CEO’s and step out into the realm of a bold, commission-only sales livelihood. Working for sales legend Tom Hopkins, she quickly ascended to become the #1 sales producer. Her immediate success led to an opportunity to join sales guru Brian Tracy's international organization, and shortly thereafter she became a National Sales Trainer for US West. While raising her two daughters, Colette went back to night school to earn her master's in Human Behavior, which certainly helps now that they're in college!

Read additional articles and learn more about her programs at www.SpeakYourTruth.com

Content Posted by Colette Carlson, M.A.

Going up?

The elevator pitch—a brief speech to create interest in your company, your product or yourself—is a staple for those in sales. You may be thinking, I’m an admin, why would I need an elevator pitch? We’re all in sales, whether we’re selling a product, an idea or ourselves to potential customers, our team members or upper management.

Keep it to yourself: The importance of discretion

The importance of discretion was recently reinforced during a panel discussion with four senior executive assistants who work for high-powered individuals.

When your boss is a bully

Recent research suggests that supervisors target those who are least likely to defend themselves. This dysfunctional pattern can be shifted if you’re willing to take action.

What's the underlying message?

Written words, especially in emails or texts, often can be misleading as they are void of vocal inflection, body language and other cues. How often have you written something with a hint of sarcasm only to discover the reader took it at face value?

Showcase your talent at meetings

Some meetings provide a chance to interact and showcase your skills with higher-level staff. But it helps to be aware of the challenges you may face depending on whether you’re an introvert or an extrovert.

Phrases that pay

Even the most efficient and organized admins can get sidetracked by unforeseen interruptions and unplanned demands on their time—endless emails, chatty co-workers and yet another to-do from the boss. But before you boil over, adopt these boilerplate responses so you’re not tongue-tied in the moment when you need to speak your truth.

Are you playing defense?

It may not be easy to acknowledge that you are a defensive communicator. Understand that being de­­fensive makes it difficult for others to speak honestly with you, as they don’t want to upset you. Some common defense mechanisms in­­clude sarcasm, blaming, trivializing, overexplaining or withdrawing. Here are steps you can take to address it.

It's not personal, it's professional

What message are you sending to others when you minimize your job to the point where you believe you don’t need a business card?

You can't be the patron saint of all objects

Are you someone who's always asking, "Hey, can you use this; I hate to throw it out"? The effort of finding homes for barely useful items just creates more steps on our to-do lists and more junk that others will soon be weighed down by as well. If no...

Don't be so quick to quit

Thinking about exiting your company? Conventional wisdom holds that employees leave managers, not companies. But recent LinkedIn surveys reveal deeper truths.