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6 tips for winning arguments

Business psychiatrist Mark Goul­­ston offers six ways to stop being defensive and start finding solutions in your conversations.
1-Minute Strategy:

Thanks for sharing, but not really

It's another groggy Monday morning and the coffee's barely started brewing in the kitchen. When you first come across a co-worker who you know well, what do you say right after "Hello"? Immediately springing into anecdotes of your weekend struggles at Costco, or exhausted sighs about your workload, is not a good pattern to fall into. People are delighted when you ask about them and then kick back and truly listen, so become an absorber. Remember, we ourselves are only about 34 percent as interesting to others as we think (just a wild estimate) ...

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