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When saying less is best

As a naturally helpful person, you may eagerly answer questions from a caller on the phone or a colleague in the office. Offering too much information can be costly. Use these guidelines.
1-Minute Strategy:

Beware of "spontaneous trait transfer"

Beware of "spontaneous trait transfer." Whatever you say about other people (She's brilliant, funny, a slacker, rude, hard-working ...") shapes the way people see you. So, if you must complain, try to frame your observation in a problem-solving, positive way.

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