Assistants play a crucial role in the success of their organisations. Beyond administrative responsibilities, Assistants are often highly visible representatives of the executives and teams they support. This makes authenticity and values important components of a strong professional identity. Authenticity: The Foundation of Trust Authenticity is about being genuine and true to yourself. For an […]
Neuro Linguistic Programming (NLP) offers a number of practical tools that can help you communicate more effectively and build stronger relationships at work. Here are five NLP techniques you can use every day: 1. Build rapport Match and mirror your body language as well as your verbal language with your boss and those around you […]
Some leaders “push” their teams – driving them forward with deadlines and demands. Others “pull” their people – drawing them toward shared goals with inspiration and trust. Both can move people forward, but one drains energy while the other fuels it. It works personally, too. Push Motivation: The “Have To” Push motivation is obligation-based. It’s […]
As administrative professionals, organising events is often at the heart of our role. Whether it’s a small internal meeting, a large conference or a team-building retreat, we know how much work goes into making sure everything runs smoothly. But as our profession evolves, it’s worth asking whether smooth delivery is enough. How do we ensure […]
Life can often feel like a twisted skein of yarn! We feel tangled, confused, and overwhelmed. It is difficult to have influence when we feel less than our best. Our personal management tools must stay sharp in order to perform our best work and be able to contribute to our individual success as well as […]
In today’s breakneck business climate, speed is often seen as the ultimate virtue. Leaders are praised for rapid execution. Teams are rewarded for racing deadlines. But here’s the uncomfortable reality: speed alone is a blunt instrument. Without agility, it can cause more harm than good. Speed vs. Agility: A Crucial Distinction Speed is the rate […]
Being a successful networker is not necessarily being an extrovert or a good conversationalist, nor is it joining prestigious groups or spending a lot of money on memberships and associations. It also doesn’t have to be determined by your following or the number of people in your network. The key to being a successful networker […]
Trust is not only about whether other people believe in you, it is also about whether you trust yourself and whether you are prepared to place appropriate trust in others. For Assistants, that can sometimes be surprisingly difficult. We are often responsible for making sure things happen correctly and on time. When you are used […]
Here is my structured way to decide when an email should get your attention and what you’re going to do with it. WHEN The most important variable. Most EAs manage email reactively: processing it whenever it arrives, between meetings, during breaks, after hours. This reactive pattern is the root of most inbox dysfunction, because decisions […]
When your executive has no idea how much you already have on your plate, it is easy to feel overwhelmed, overburdened or both. But if they genuinely do not know what you are carrying, the solution is partly in your hands. Rather than take on more and risk getting burnt out or doing a less-than-optimal […]