Internal Communication

Think you can tell when someone is lying? When you must have honesty, it may surprise you to know that face-to-face communication isn’t the best approach. Here’s why …
Problem: “When addressing a business letter, is it correct to put a comma or a colon after the addressee’s name?” (From Lynne Nelson, Princeton, N.J.)
Several readers recently asked us about the use of semicolons versus commas in a complex sentence.
Just because e-mail is handy doesn’t make it efficient. Indeed, three out of four people delete an e-mail before they finish reading it, a recent survey found.
Standardized replies save you time but can cost you good will. Create templates and common paragraphs that you can pop into an e-mail or letter, then easily personalize. Use these shortcuts:
Generic e-mail subjects aren’t just inefficient and confusing; they put your message at risk.
What to do when passing confidental information.
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This content requires a subscription. PLEASE LOGIN Email Address: Password:   Forgot Password? | Setup Username/Password Subscribe today to get: The nation’s premier newsletter for administrative professionals Unlimited access to AdminProToday.com — updated daily! Skill-building online training, plus valuable forms, templates, skills assessments and more Expert advice on office technology, business communication, workplace politics and […]
Feel like your ideas are falling on deaf ears? Maybe it’s your sales pitch, not the proposal. Focus your “pitch” with these tactics:
You’ve scrupulously avoided office gossip, but that isn’t protecting you from being the subject of this week’s chitchat. Wanting to jump quickly to your own defense is a normal reaction, but it might exacerbate the situation. Follow these steps to salvage your reputation and stop the gossip.
When you’re frustrated by micromanagement or other demands at work, step back and study what the other person truly needs from you. One day Lydia Abram had an “ah ha moment” that taught her how to satisfy a micromanaging colleague’s needs without slowing down her work flow: