People Skills

With COVID restrictions very slowly easing, soon many admins will end their time of telecommuting and see familiar faces in person once again. But this transition will be unique and challenging.
Question: My executive is notorious for delaying, fussing, hedging and eventually missing deadlines. Then there’s always a weak apology: ‘Sorry, I got sidetracked.’ Every time he does this, it inconveniences other departments. Are there any good ways to get him into a different mindset, one where we’re not all scurrying around to make up the time he costs us?

Referee a dispute: 3 tactics

April 22, 2020 Categorized in: Difficult People

Here are several behaviors and tactics you can use when you need to step in and help settle a dispute.
Question: The coronavirus situation has really revealed who on our staff is technologically savvy and who’s not, but my manager doesn’t seem concerned about the gap. How do I suggest that we all get more trained up on everything we should know?
What was once a standard and reflexive way to meet, greet, part ways, close deals and congratulate may now be coming to an end.
Question: My executive got a few figures wrong in a recent meeting where about 20 people were present. How should I have corrected him?

Put peer quarrels to rest

February 26, 2020 Categorized in: Difficult People

Working, negotiating and even talking with another manager with whom you’ve had disagreements can be hard. Change management expert Rick Maurer suggests four ways to move past the feud.

Go easy on young workers’ ideas

February 26, 2020 Categorized in: Supervising

Your younger workers will sometimes offer ideas that really aren’t that good. But you should never shoot down the employees who bring them. Their willingness to take risks is priceless.

3 ways to deal with hurtful humor

February 26, 2020 Categorized in: Difficult People

Humor is a vital part of camaraderie in the workplace. But sometimes jokes are at someone else’s expense. If you’re wondering what to do when a joke-teller risks hurting someone to get a laugh, try one of the responses suggested by humor expert David M. Jacobson of Humor Horizons.

Cut off gossip as soon as it starts

February 26, 2020 Categorized in: Difficult People

It’s easy to get caught in gossip, even for managers. You know you should it, but how should you do it? Lori Palatnik and Bob Burg, authors of Gossip, offer three useful options.

Communication is vital when delegating

February 26, 2020 Categorized in: Supervising

Management is about getting results through people’s efforts. That means effective communication is essential. Here’s what to do.
Let’s start 2020 off with a bang by giving you some useful advice to help you better plan your executive’s travel.
There are all sorts of reasons delays can occur, and sometimes it’s the behavior of your leader. Authors Amy Cooper Hakim and Muriel Solomon describe four types of delaying bosses.