People Skills

If the worst part of your job is your boss—someone who pits staff members against one another, steals credit and doesn’t support you—take this advice from the career experts at Bernard Haldane Associates…
If co-workers’ bad attitudes create tension, protect yourself from those office toxins.
Disagree with the boss? Some managers say they can’t do it. Some won’t. Some wish they could. And some say it’s not necessary. But in our experience, the boss isn’t always right—and sometimes needs feedback to tell him so.
It sounds like mission impossible: ensuring that your boss has time for priority work and that he or she never arrives late for a meeting. But you wield much more control than entering appointments on a calendar and reminding the boss what’s coming on the schedule. Help the days flow smoothly by building and managing the calendar better. Here’s how…

Estimate appointment delays.

April 1, 2004 Categorized in: Managing the BossMeetings

What to do when your boss is late.
Feel like your ideas are falling on deaf ears? Maybe it’s your sales pitch, not the proposal. Focus your “pitch” with these tactics:
Q. How should I address a woman who uses two last names, such as "Geneva Besmer Silverstone"? By her maiden name, her surname or both?
You’ve scrupulously avoided office gossip, but that isn’t protecting you from being the subject of this week’s chitchat. Wanting to jump quickly to your own defense is a normal reaction, but it might exacerbate the situation. Follow these steps to salvage your reputation and stop the gossip.
When you’re frustrated by micromanagement or other demands at work, step back and study what the other person truly needs from you. One day Lydia Abram had an “ah ha moment” that taught her how to satisfy a micromanaging colleague’s needs without slowing down her work flow:

Don’t get burned with contracts

July 1, 2003 Categorized in: NegotiatingTravel

Signing a contract is always a hair-raising and nervous experience. But signing a hotel, convention center or other facility’s standard contract for your company could damage your organization’s financial well being. To protect yourself, ask to review the standard contract, but consider that as only a starting point.
When a conflict with someone makes it hard to complete your job, you have five options to reach a resolution. The problem? We regularly rely on one or two options rather than using the best option for that particular situation. Defaulting to our favorite tactic instead of being flexible makes us less effective. Here are the five ways to respond to conflict and how to figure out which tactic to employ…
The first rule of negotiating a raise is to make it easy for your boss to say yes. That means anticipating objections and addressing them in advance. Smart negotiators rarely say, “I want more money.” Instead, they use facts to drive home their valuable contributions. Here’s how to prepare for your next salary review:
The greatest mystery in many workplaces is what’s lurking in the company refrigerator. Go beyond scheduling regular "Use it or lose it" deadlines. Follow these tips: