People Skills

Surviving life with a bad boss

September 5, 2012 Categorized in: Managing the Boss

As nice as it would be for bosses to be superhuman, they’re just like everyone else. Some are com­petent and compassionate; others are inept and inconsiderate. Some tactics for toughing it out with a bad boss:
When someone comes to you charged with emotion over a workplace concern, you need to take a deep breath and avoid getting emotional yourself, Dan Rockwell writes on “BlogHer.”
Everyone has a communications pet peeve in the workplace, such as when people habitually “reply-all” to emails. But are any of your habits peeving somebody else? Four common bad habits, as well as steps to take to break them:

Boss interrupting you again?

August 9, 2012 Categorized in: Managing the Boss

On the surface, a boss or a co-worker who constantly interrupts you may come off as a bit of a jerk. However, it may simply be that in­­ter­­rupting is the only way he knows how to communicate, writes workplace communication consultant Guy Farmer.
Sometimes, when people comment on your clothing, they may be trying to give you a hint that what you’re wearing isn’t appropriate for the office, writes fashion blogger Kat Griffin.

Good morning … or is it?

July 20, 2012 Categorized in: Workplace Etiquette

Most admins would probably agree that saying a friendly “hello” or “good morning” to co-workers and bosses is good office etiquette. So what do you do when your greetings fall on deaf ears?

Motivate with the right phrase

June 29, 2012 Categorized in: Supervising

Your word choice influences whether people warm up to you, put up a fight or ignore you. Notice the difference between the following lively phrases and their uninspiring counterparts.

How to be gracious at work

June 13, 2012 Categorized in: Workplace Etiquette

Letitia Baldrige, author and formal social secretary and chief of staff to First Lady Jackie Kennedy, offers her advice on remaining gracious in a world that sometimes forgets its manners:
Admins make roughly $15,000 worth of decisions every year, according to an IAAP Benchmarking survey. Yet it’s sometimes hard to know whether to make a decision on your own or wait for the boss to weigh in. Here’s one litmus test for determining whether to forge ahead or wait for a nod from the boss.

Coping with toxic co-workers

April 24, 2012 Categorized in: Difficult People

You know the types: the co-worker who seeps negativity and hostility; the gossip-monger; or the critic, who always nitpicks others’ work. So, what happens when you have several in one workplace? In some cases, a toxic work environment is a result of a laissez-faire manager …
Phil, an administrative assistant, re­­cently lamented that his efforts to improve his boss’s communication were going unheeded. But perhaps it’s not what Phil’s boss wants from Phil. When someone hands you his work to look over, first determine what he wants in return.
Sarah spent the afternoon working on a quarterly report for her boss, only to hear this when she delivered it at day’s end: “This isn’t a final version, is it? It won’t be a problem for you to work overtime today and fix this, will it?” Her boss just de­­livered a question trap—a leading question.

Follow this Rx to ease the trauma

April 3, 2012 Categorized in: Supervising

When you have to deliver bad news to someone, follow this protocol that medical doctors use to tell patients about dire prognoses: