People Skills

Question: “I’ve been asked to write a thank-you note to one of our clients who put the company through hell recently. How do we grit our teeth and write a pleasant paragraph that won’t seem disingenuous?”
Remember that you can easily blow your career by losing your cool at work. So, predetermine what might cause such incidents and identify ways to deal with them civilly and compassionately.

Make pessimism a useful asset

July 22, 2020 Categorized in: Supervising

If you point “human speed bumps” in the right direction, you can turn their pessimistic outlook into a strength.
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:

How to set up subcommitees

July 9, 2020 Categorized in: Supervising

Heading a committee or leading a project team is quite a job to begin with. When the group’s work gets heavy or complicated enough that you have to appoint subcommittees to handle specific areas or tasks, your job can become even tougher. These four tactics should help.

Before criticizing, ask 2 questions

June 24, 2020 Categorized in: Supervising

One of your employees has done something wrong. Before you call him or her on the carpet, ask yourself these questions.

Interviewers: Avoid these mistakes

June 24, 2020 Categorized in: Supervising

It’s not simply what you offer in the way of money and position that affects your hiring success rate. How you behave as an interviewer also carries great weight. Take note of these interviewer behaviors that applicants are very aware of—and don’t like.
Conflicts at work may be inevitable, but they don’t have to be destructive. Remember this advice for keeping disagreements between employees from spiraling out of control.
Question: My exec is a really lousy delegator, always taking everything on herself, even tasks that are far beneath her and could be handled by anyone. As a result, she’s got too much on her plate and she’s always stressed. How can I fix this?
It’s no fun to have someone in your face—but with the right response, you can turn the situation to your advantage. Follow these steps to escape the most common pitfalls.

Make sure ‘no’ means ‘no’

May 14, 2020 Categorized in: Negotiating

Saying “No” in an argument or negotiation can be difficult, but standing your ground as the other person tries to change your mind can be even more difficult.
With COVID restrictions very slowly easing, soon many admins will end their time of telecommuting and see familiar faces in person once again. But this transition will be unique and challenging.
Question: My executive is notorious for delaying, fussing, hedging and eventually missing deadlines. Then there’s always a weak apology: ‘Sorry, I got sidetracked.’ Every time he does this, it inconveniences other departments. Are there any good ways to get him into a different mindset, one where we’re not all scurrying around to make up the time he costs us?