People Skills

Think twice about these job candidates

October 29, 2020 Categorized in: Supervising

Hiring the right person is a time-consuming process, and you don’t want to waste an interview on a candidate who’s not going to be a good fit for the job, or your organization. Bad hires aren’t always obvious, though. Here are some danger signs to watch out for as you consider candidates before and during the interview.
Question: I was recently promoted over some teammates who are also quite good at their jobs. In my new position, I have to work alongside these individuals on a variety of projects. Two of them are clearly envious of me, and as a result, they’re not very cooperative. What can I do to ensure their cooperation?

A better way to ask questions

September 23, 2020 Categorized in: Supervising

When you ask employees questions, the way you ask influences not only the answers they give, but also your relationship with the employees afterward. It’s easy for a simple question to appear like an aggressive one to employees. Here are some examples.
Question: “I’ve been asked to write a thank-you note to one of our clients who put the company through hell recently. How do we grit our teeth and write a pleasant paragraph that won’t seem disingenuous?”

Make sure team is not a clique

August 14, 2020 Categorized in: Supervising

Does your team really behave like a team? Over time, some teams develop cliques and grow distant—if not downright hostile—to outsiders and new members. If you want to keep your team productive and healthy, you have to keep the “in-crowd” from taking over. Here’s how to intervene.
Remember that you can easily blow your career by losing your cool at work. So, predetermine what might cause such incidents and identify ways to deal with them civilly and compassionately.

Make pessimism a useful asset

July 22, 2020 Categorized in: Supervising

If you point “human speed bumps” in the right direction, you can turn their pessimistic outlook into a strength.
If you or your people communicate with customers over the phone or via email, you undoubtedly have to deal with some who are worried, flustered or angry. Avoid making the situation worse with disingenuous, inaccurate or insincere replies:

How to set up subcommitees

July 9, 2020 Categorized in: Supervising

Heading a committee or leading a project team is quite a job to begin with. When the group’s work gets heavy or complicated enough that you have to appoint subcommittees to handle specific areas or tasks, your job can become even tougher. These four tactics should help.

Morale is rooted in fun

July 9, 2020 Categorized in: Supervising

Running a department or business is a serious endeavor. But that doesn’t mean you can’t have a sense of humor.

Before criticizing, ask 2 questions

June 24, 2020 Categorized in: Supervising

One of your employees has done something wrong. Before you call him or her on the carpet, ask yourself these questions.

Beware 4 discipline traps

June 24, 2020 Categorized in: Supervising

Most managers don’t spend a lot of time on discipline, so it’s no wonder that many of them aren’t very good at it. Correcting mistakes and misbehavior is part of the job, though. Learn to avoid these pitfalls.

Interviewers: Avoid these mistakes

June 24, 2020 Categorized in: Supervising

It’s not simply what you offer in the way of money and position that affects your hiring success rate. How you behave as an interviewer also carries great weight. Take note of these interviewer behaviors that applicants are very aware of—and don’t like.