People Skills

Peggy Vasquez presented the training session “How to Develop a Powerful Partnership With Your Manager” at Admin Pro Forum 2019 in Orlando. Her book NOT, “Just an Admin!” offers this advice when it’s become difficult to work with your boss.
In today’s casual society, more than ever, assistants need to learn the proper protocol, etiquette and little nuances that should still be in place and then some.
Avoid embarrassing an “unplugged” employee by calling on him or her so you can put them on the spot.

Got a problem? Think it over

May 2, 2019 Categorized in: Managing the Boss

Thinking through a problem deeply—long before taking any action—may be the key to solving it.

2 tips to impress your executive

April 4, 2019 Categorized in: Managing the Boss

You will learn a great deal about your executives if you just pay attention. This will lead you to understand them at a deeper level so you can build a stronger partnership with them.
A co-worker asks you a way-too-personal question. Here’s how to respond.

Leadership Tips, Vol. 319

February 14, 2019 Categorized in: Managing the Boss

Silence is golden … A great interview question

‘Can I work for your company too?’

February 7, 2019 Categorized in: Difficult People

What should you do if you are asked for a favor you cannot comfortably grant? Here are some approaches that can help deal with the request in a way that is both appropriate and comfortable.
If you’re unhappy with a co-worker’s behavior and aren’t sure whether reporting the person would be telling or tattling, ask yourself these four questions.

Managing a ‘determined’ talker

January 23, 2019 Categorized in: Difficult People

When a co-worker launches into an extended monologue or otherwise just won’t come up for air, follow this advice.

Cellphone rules for work

January 23, 2019 Categorized in: Workplace Etiquette

While cellphone etiquette at work should be common sense, too many people break the rules. Don’t be one of them.
Many books and articles cover the art of listening well. But what can you do when you’ve mastered this skill, but your boss hasn’t? How can you cut through the fog when the person you work for won’t focus on what you have to say?

Sound Bites: December ’18

December 1, 2018 Categorized in: Teamwork

Whether in person or remotely, get all meeting attendees on the same page … How your receptionist can off insight in a group interview … Log off on the weekend … When to never apologize … Icebreaker: 10 things in common … How upper and lower case letters got their names