People Skills

Before criticizing, ask 2 questions

June 24, 2020 Categorized in: Supervising

One of your employees has done something wrong. Before you call him or her on the carpet, ask yourself these questions.
Conflicts at work may be inevitable, but they don’t have to be destructive. Remember this advice for keeping disagreements between employees from spiraling out of control.
Question: My exec is a really lousy delegator, always taking everything on herself, even tasks that are far beneath her and could be handled by anyone. As a result, she’s got too much on her plate and she’s always stressed. How can I fix this?
It’s no fun to have someone in your face—but with the right response, you can turn the situation to your advantage. Follow these steps to escape the most common pitfalls.

Make sure ‘no’ means ‘no’

May 14, 2020 Categorized in: Negotiating

Saying “No” in an argument or negotiation can be difficult, but standing your ground as the other person tries to change your mind can be even more difficult.
With COVID restrictions very slowly easing, soon many admins will end their time of telecommuting and see familiar faces in person once again. But this transition will be unique and challenging.
Question: My executive is notorious for delaying, fussing, hedging and eventually missing deadlines. Then there’s always a weak apology: ‘Sorry, I got sidetracked.’ Every time he does this, it inconveniences other departments. Are there any good ways to get him into a different mindset, one where we’re not all scurrying around to make up the time he costs us?

Referee a dispute: 3 tactics

April 22, 2020 Categorized in: Difficult People

Here are several behaviors and tactics you can use when you need to step in and help settle a dispute.
Question: The coronavirus situation has really revealed who on our staff is technologically savvy and who’s not, but my manager doesn’t seem concerned about the gap. How do I suggest that we all get more trained up on everything we should know?
What was once a standard and reflexive way to meet, greet, part ways, close deals and congratulate may now be coming to an end.
Question: My executive got a few figures wrong in a recent meeting where about 20 people were present. How should I have corrected him?

Put peer quarrels to rest

February 26, 2020 Categorized in: Difficult People

Working, negotiating and even talking with another manager with whom you’ve had disagreements can be hard. Change management expert Rick Maurer suggests four ways to move past the feud.

Go easy on young workers’ ideas

February 26, 2020 Categorized in: Supervising

Your younger workers will sometimes offer ideas that really aren’t that good. But you should never shoot down the employees who bring them. Their willingness to take risks is priceless.