Writing/Editing

An impeccable digital dress code can help ensure that your messages are read, received well and responded to with the proper urgency. Here are the best tips.
Your ability to communicate with others is paramount to your success in any arena of your life. You must get your point across in a clear and concise manner. As a receiver, you must listen intently when others are communicating to get their point. You must also decipher or decode those who aren’t clear or concise in their own communications.
LinkedIn is a powerful platform for growing your brand, business, and overall impact. Company Pages, in particular, are an effective means of increasing discoverability—as long as those pages are well managed.
There’s a clear generational divide over whether it’s appropriate to use emojis in work communication.

Create a practical FAQ list

January 27, 2021 Categorized in: Writing/Editing

Lists of Frequently Asked Questions help employees and customers master almost any information or procedure. These tips will help you create a useful list.

Words, Words, Words: February ’21

January 27, 2021 Categorized in: SpeakingWriting/Editing

Write it right, say it right, spell it right.
In my job I often have to write some unpleasant correspondence to people and firms that have let us down or not given us what they promised. Do you have any tips for writing a complaint letter so it gets acted on, without resorting to becoming a bully?

Words, Words, Words: January ’21

December 23, 2020 Categorized in: SpeakingWriting/Editing

Write it right, say it right, spell it right.

Craft better emails

November 25, 2020 Categorized in: Writing/Editing

Like any communication tool, email takes some skills and practice in order to be effective. Pay attention to these areas.

Words, Words, Words: December ’20

November 25, 2020 Categorized in: SpeakingWriting/Editing

Write it right, say it right, spell it right.
Question: “I’ve been asked to write a thank-you note to one of our clients who put the company through hell recently. How do we grit our teeth and write a pleasant paragraph that won’t seem disingenuous?”

Choose the correct word

August 26, 2020 Categorized in: SpeakingWriting/Editing

Impact vs. affect, farther vs. further, emigrate vs. immigrate, and sympathy vs. empathy.
Over time, organizations gradually develop their own special terminology, abbreviations, acronyms, and jargon. But for new employees and people from outside the organization—like customers—this language can be bewildering. Here’s how to make it more accessible to the uninitiated.