Communication

How to make a cold call

October 4, 2018 Categorized in: Phone SkillsSpeaking

Anytime you’re wading into a situation where you’re trying to persuade strangers on the phone, consider these tips.

Make your writing more assertive

October 4, 2018 Categorized in: Writing/Editing

Sometimes we lose sight of the fact that assertiveness is not limited to situations where we communicate face-to-face. Come across with greater confidence by doing these 6 things.

These words are real troublemakers

October 4, 2018 Categorized in: Writing/Editing

This list includes some of the most commonly misspelled words in the English language. Why not clip out this page and post it by your computer, where you can refer to it?

Before a speech, calm your nerves fast

September 26, 2018 Categorized in: Speaking

If you’re about to present—and you’re an anxious mess, try these unusual tips to help calm your nerves fast.
Question: “My co-workers constantly ask me to assist them with simple problems. Whenever they en­­counter any minor difficulty, they dump it on me. This makes it hard to finish my own work. My boss has been no help. When he talked to these people about handling their own problems, they told him that coming to me was faster. He immediately gave in and said we should just work it out amongst ourselves. How can I end these interruptions?” — Totally Worn Out
A new email extension called Crystal can help bring more empathy to your email conversations. The most important thing is adapting to other people’s written language, says Crystal founder Drew D’agostino.

Help! I’m not funny!

September 13, 2018 Categorized in: Speaking

Q. I give a lot of presentations and am always envious of people who can evoke a laugh in all the right spots. I myself just don’t have that skill. Can it be learned?

Why being interrupted is most likely your fault

September 6, 2018 Categorized in: Speaking

Most people believe they get interrupted because that is simply how the interrupting person behaves. In reality, the blame more often lies with the speaker rather than the interrupter.

Never retype again!

August 2, 2018 Categorized in: Writing/Editing

If your version of Adobe Reader gives you iffy results when you scan the document and extract the text, try this free, easy-to-use document converter.
Here are eight ways to immediately stop talking and start listening, from Stacey Hanke, founder and communication expert of Stacey Hanke Inc. and the author of Influence Redefined: Be the Leader You Were Meant to Be.
Texting does not need the same attention to punctuation as your other writing does. But much of your punctuation (or absence of it) carries an unspoken subtle message.
Stop yourself before saying any of these words, which can make you sound noncommittal, undependable or untrustworthy: 1. “Try.” 2. “I’ll get back to you.” 3. “We’ll see.” 4. “I guess … ” 5. “If.”

6 steps to a strong video script

June 27, 2018 Categorized in: Writing/Editing

Whether you are developing content for training, marketing, sales or customer engagement, find ways to integrate video. Then follow these steps to write a compelling video script.