Communication is at the core of business and relationships. Good or bad, it will impact relationships, productivity and revenue. Here are some catalysts and cures for communication crises.

3 leadership myths

July 2, 2020 Categorized in: Personal Development

Stop believing these three damaging myths, which have even confident people convinced they aren’t personally fit to lead.
Question: “I have been asked by a potential employer to record a 3-minute video to introduce myself, explaining my goals and why I would be a good fit. Eek! I’ve never done this before and I’m very stiff on camera. Any tips on how to make myself seem more real and personable?”
Reconsider the timing of your emails … Keep a copy of your original job description … What is the smallest country in the world? … How’s your Elvish? … Ever get the impression the numbering of the U.S. interstate highways isn’t just random?
You can learn from your failures—but how do you go about it? Start with three questions you can ask to guide your efforts.

Resilience trumps misfortune

June 10, 2020 Categorized in: Personal Development

Resilience, the “ability to recover from or adjust easily to misfortune or change” (Merriam-Webster), allows you to navigate between extremes when things get tough, as in these four situations.
As we have been dealing with and continue to deal with the COVID-19 crisis, building resilience is vital. But also, once this is over, you will need this important skillset.
Question: I have an 18-month gap on my résumé from a layoff and am not sure how to present it in a good light. Did you ever have one of these pesky gaps?

Sound Bites: June ’20

June 1, 2020 Categorized in: Personal Development

When you have to deal with an irate customer or colleague, try this strategy … Be sure the person with whom you’re talking is comfortable with your note-taking … Before you make that end-of-the-day phone call … Take the lead in answering concerns … Why QWERTY?
Everyone is rejected from time to time, and you will be, too. However, handle rejection the right way and you can create future opportunities for yourself. Follow this advice to make the most of rejection.
One way to disagree with someone who has ideas different from yours about what should be done in a certain situation is to argue with them—but that doesn’t always work out so well. A better strategy is to position your idea as a complement to theirs.
Some of the greatest challenges that colleagues and I have faced during our long-term shift to working from home are related to the increased amount of keyboard and screen time that our duties have required.
Do you worry that if you’re away from the office and mixing face to face with colleagues for too long, they’ll simply forget how important you are? There are ways to keep injecting your presence even from far away.