Workplace Etiquette

The power of a neutral 'No'

The fear of damaging a relationship might keep you from saying “no” to your boss or to a co-worker, but turning down someone doesn’t have to come across as combative or reluctant, notes Harvard Business Review writer Holly Weeks.

Modern-day etiquette for admins

Jorie Scholnik is an assistant professor of student development at Sante Fe College in Gainesville, Fla., as well as an etiquette associate at the Protocol School of Palm Beach. We connected with her recently to learn how administrative professionals can best conduct themselves on the job.

3 ways to bring more civility to the office

Incivility—being disrespectful, un­­­pro­­fes­­sional or just plain rude—is an epidemic in many workplaces today, Joyce E.A. Russell writes for The Wash­­ing­­ton Post. And it’s a problem for businesses, customers and employees.

The right way to deliver bad news

Severing professional ties with someone, especially an employee, can be as rough on the messenger as it is on the recipient. Take these business leaders’ advice to handle it as well as possible.

Solving the office perfume problem

Have you ever had a co-worker you could tell was in the office before you even saw her? You know, the one who wears way too much perfume? How do you let your co-worker know it’s too much without hurting her feelings?

Business etiquette: Respect boundaries in the workplace

Forget elbows on the lunch table and yoga pants in the cubicle. A study has found that technology may be a leading cause of rudeness in the office.

Strategies to manage complainers

Handling a complaint is a high-stakes situation, whether it's from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person's eyes.

Admins' most irritating co-workers

Everyone has an abrasive colleague that he or she just doesn’t know how to deal with. Here’s one example from the Admin Pro Forum.

5 tips on business trip etiquette

The way you look and act while on a business trip reflects back on your employer. Avoid making a bad impression on your next work trip. Follow these five tips for business travel.

Beg to differ without ruffling feathers

Smart administrative professionals choose when and how to express gentle, yet forceful, disagreement. Here are three strategies to disagree gracefully, along with situations when each tactic makes sense.