Handling a complaint is a high-stakes situation, whether it's from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person's eyes.
Everyone has an abrasive colleague that he or she just doesn’t know how to deal with. Here’s one example from the Admin Pro Forum.
- November 26, 2013
The way you look and act while on a business trip reflects back on your employer. Avoid making a bad impression on your next work trip by following these five tips for business travel.
- November 14, 2013
Smart administrative professionals choose when and how to express gentle, yet forceful, disagreement. Here are three strategies to disagree gracefully, along with situations when each tactic makes sense.
Use your anger to cultivate your creativity ... Give your network a boost by diversifying ... Practice the 10/5 rule in the presence of co-workers.
Managers have a responsibility to address others’ concerns in an effective, considerate way. Six things to avoid saying at all costs:
Sociable employees of Boehringer Ingelheim Pharmaceuticals, Inc. never have to eat lunch alone, thanks to a new mobile app that connects co-workers who might otherwise never meet.
- September 30, 2013
Most people would be reluctant to befriend their supervisors on Facebook, according to a recent study by three college professors. But members of Gen Y are more willing than their older counterparts to do so.
- September 27, 2013
Have you ever been in the awkward position of eating out for business and wondered who should pay? Invisor Consulting Managing Partner Steve Tobak offers six guidelines.
When they happen regularly, disrespectful snubs—or "microinequities"—sap motivation and productivity, says leadership coach Brigid Moynahan of New Jersey-based The Next Level. The next time someone slings one at you, take these steps.