Jorie Scholnik is an assistant professor of student development at Sante Fe College in Gainesville, Fla., as well as an etiquette associate at the Protocol School of Palm Beach. We connected with her recently to learn how administrative professionals can best conduct themselves on the job.
Incivility—being disrespectful, unprofessional or just plain rude—is an epidemic in many workplaces today, Joyce E.A. Russell writes for The Washington Post. And it’s a problem for businesses, customers and employees.
Severing professional ties with someone, especially an employee, can be as rough on the messenger as it is on the recipient. Take these business leaders’ advice to handle it as well as possible.
Have you ever had a co-worker you could tell was in the office before you even saw her? You know, the one who wears way too much perfume? How do you let your co-worker know it’s too much without hurting her feelings?
- December 11, 2013
Forget elbows on the lunch table and yoga pants in the cubicle. A study has found that technology may be a leading cause of rudeness in the office.
Handling a complaint is a high-stakes situation, whether it's from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person's eyes.
Everyone has an abrasive colleague that he or she just doesn’t know how to deal with. Here’s one example from the Admin Pro Forum.
- November 26, 2013
The way you look and act while on a business trip reflects back on your employer. Avoid making a bad impression on your next work trip. Follow these five tips for business travel.
- November 14, 2013
Smart administrative professionals choose when and how to express gentle, yet forceful, disagreement. Here are three strategies to disagree gracefully, along with situations when each tactic makes sense.
Use your anger to cultivate your creativity ... Give your network a boost by diversifying ... Practice the 10/5 rule in the presence of co-workers.