Negotiating

How to handle intimidating negotiations

Negotiating with an influential person may feel like fighting a losing battle. If you’re about to go toe-to-toe with someone who has more status or power than you, quash your feelings of helplessness by preparing yourself mentally beforehand, suggests Brazen Career­­ist writer Savannah Marie. She offers these six tips.

Reframe questions to get what you want

When you make a request at work, the best way to get what you want is to “own the question,” says leadership writer and speaker Geoffrey James.

The power of a neutral 'No'

The fear of damaging a relationship might keep you from saying “no” to your boss or to a co-worker, but turning down someone doesn’t have to come across as combative or reluctant, notes Harvard Business Review writer Holly Weeks.

4 techniques to build your people skills

Top admins exhibit bridge-building communication skills by emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.

How to turn a foe into a friend

Next time you find yourself in a standoff, exert influence and come to an amicable solution with these five tips from Bob Burg, author of Ad­­ver­­saries Into Allies.

3 tips for picking the right battles

Plenty of problems get on your nerves at work, but trying to fight every one of them will leave you exhausted and your colleagues thinking you’re a pain. Harvard Business Review’s Amy Gallo suggests these tips for choosing your workplace battles wisely.

How to get 'Yes' to your request

Research from Stanford Uni­­ver­­sity found that people who fear asking others for favors may be stifling their own chances of getting a “yes.” Get the most from your requests with these tips from blogger Jessica Stillman.

Strategies to manage complainers

Handling a complaint is a high-stakes situation, whether it's from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person's eyes.

4 tips to effectively influence others

Mary Jo Asmus, founder and president, Aspire Collaborative Ser­­vices, offers advice and con­­versational tools for anyone who wants to have a positive influence on others.

Frame questions to your advantage

You can steer others to offer the responses you want by "framing" the questions you pose. Use one of these tactics the next time you're asking for a "Yes" or other positive reply.