Negotiating

4 techniques to build your people skills

Top admins exhibit bridge-building communication skills by emphasizing shared interests and minimizing resistance. Try these techniques to communicate better with colleagues.

How to turn a foe into a friend

Next time you find yourself in a standoff, exert influence and come to an amicable solution with these five tips from Bob Burg, author of Ad­­ver­­saries Into Allies.

3 tips for picking the right battles

Plenty of problems get on your nerves at work, but trying to fight every one of them will leave you exhausted and your colleagues thinking you’re a pain. Harvard Business Review’s Amy Gallo suggests these tips for choosing your workplace battles wisely.

How to get 'Yes' to your request

Research from Stanford Uni­­ver­­sity found that people who fear asking others for favors may be stifling their own chances of getting a “yes.” Get the most from your requests with these tips from blogger Jessica Stillman.

Strategies to manage complainers

Handling a complaint is a high-stakes situation, whether it's from someone you support in the office or a customer. Please a person who is upset, and you develop an ally; botch it, and you never recover in that person's eyes.

4 tips to effectively influence others

Mary Jo Asmus, founder and president, Aspire Collaborative Ser­­vices, offers advice and con­­versational tools for anyone who wants to have a positive influence on others.

Frame questions to your advantage

You can steer others to offer the responses you want by "framing" the questions you pose. Use one of these tactics the next time you're asking for a "Yes" or other positive reply.

8 moves to resolving a bank dispute

It’s easy to get emotional when a bank makes a mistake and money is at stake, but experts interviewed by personal finance reporter Daniel Bortz say you’re more likely to get your way if you take a measured approach to addressing the issue.

Overpower rivals to sell your idea

The last time you floated an idea to the team, a group of opponents shouted you down with such force that they rattled you, and you let the idea drop. Next time, use these potent phrases to monopolize the conversation long enough for you to convince the "silent majority" on the team to support your idea.

Get a great deal on your meeting space

If you want to get the most for your money when booking meeting or event space, you need to negotiate, says Anthony Coyle-Dowling. Don’t just accept the price you’ve always paid for the place you usually use or take the first price you’re quoted at a new location.