Difficult People

The 3 A's of conflict negotiation

Whenever groups of people work closely together, conflict is sure to arise. However, there are ways to negotiate peacefully and calmly to ensure both sides are heard, writes blogger Tim Schurrer, who suggests adhering to the 3 A’s of conflict negotiation.

Disclosing misconduct in the workplace

If you do witness misconduct, take a moment to think about how and where to raise concern, writes Jan Sullivan-Chalmers for Florida Today. If management is involved in the misconduct, there are other possible venues to place a complaint.

3 ways to skirt bad communicators

Bad communication in the workplace can prevent you, your co-workers and your boss from producing the best work possible, writes Dr. Suzanne Gelb for Daily Muse. Here are her three tips to help you figure out exactly what the message is.

Handling a passive-aggressive co-worker

The worst thing you can do with a passive-aggressive person is join in their ineffective communication practices. Instead, Preston Ni, author of How to Communicate Effectively and Handle Difficult People, suggests taking these tips.

Do you know a liar when you see one?

Americans tell an average of two lies each day, but different people lie at different rates. Twenty percent of the people tell 80% of the lies. Either way, there’s a good chance someone will lie to you as you go about your day, so it’s wise to know how to spot and handle liars.

Take charge during a confrontation

When someone accuses you of a wrongdoing, you may want to fight back—or flee the situation altogether. Instead, control the direction of the conversation by following this process.

Easy ways to fix a work relationship

It can be hard to reconcile with a co-worker when you don’t see eye to eye, but it may be necessary for the good of the organization. Execu­­tive coach Mary Jo Asmus of Aspire Col­­la­­b­­ora­­tive Services offers a few simple steps to make it easier.

Learn to argue productively

To prove that arguing can be positive if done in the right context, blog creator Shane Par­­rish shares some advice from Jona­­than Herring, author of How to Argue.

A survival strategy for tough talks

One of the hardest parts of work life is having conversations you know will leave the other person disappointed. What makes these conversations so hard is the “cringe moment,” says leadership expert Peter Bregman.

How to handle overly chatty co-workers

Occasional chitchat is a good way to improve interpersonal relationships, but when it’s overdone, it can be an annoying barrier to finishing the job, as two readers pointed out recently on the Admin Pro Forum.