HR

Train yourself to coach better

Training another employee, particularly an underperformer, provides an opportunity to put your expertise and professionalism front and center. Here's how to coach your colleague to his or her best performance and get your player into the game.

Welcome new hires aboard with gusto

When Capt. D. Michael Abrashoff first took the helm of the USS Benfold, the 310-person crew was so demoralized, they couldn't wait to get off the ship. One of Abrashoff's first acts as captain: Setting up a "Welcome aboard!" program that turned nervous recruits into enthusiastic sailors.

The 'new' ADA: How to handle employee disabilities

When Congress expanded the Americans with Disabilities Act in 2009, it broadened the circle of people eligible for ADA rights even wider. That has led to a spike in people filing ADA-related legal claims. Here’s what managers need to know about the ADA:

State-by-State Guide to Voting Leave Laws

When polls open nationwide next Tuesday for the 2010 mid-term elections, chances are, some of your employees will want to take part of the day off to cast their ballots. Must you let them? In most states, yes. Here's our state-by-state guide to voting leave laws.

Job applications: What can you ask? How long should you retain them?

No federal or state law requires employers to use job applications. But if you do require applicants to fill them out, know the legal do’s and don’ts of what questions to ask. Here's the topic-by-topic guidance you need, along with relevant records-retention rules.

Time Off to Vote: State-by-State Voting Leave Laws Explained

All indicators point to record voter turnout on Election Day, Nov. 4. Chances are, some (if not all) of your employees will want to take part of the day off to cast their ballots. No federal law requires employers to grant voting leave, but most states have laws that do. Here's a state-by-state rundown of those laws to help you comply.

AMA award-winner covers the basics

It was on her first and only day of training for her new job as IT coordinator at PPG Industries that Jerrilynne Jankowski noticed a long line forming outside her door: employees with questions and basic admin needs.

Hire the best applicants possible

Your organization has narrowed the field to two candidates for an administrative position. Both are experienced, both personable. How to choose? Nancy Brown has devised a way to make the right choice...

Build a training program for managers

The reason Taco Bell's admin team came up with its "Team of Two" training program is clear when you listen to admin Karen Walters describe managers in her building. "There were a few managers in the group who maybe weren't using admins to their greatest capabilities," explains Walters. "In their defense, they didn't have a good model." So the admin team decided to give them one...

Help new employees start on a good foot

Give new employees a running start at their jobs, with these little-noticed but much-appreciated assists.