Nonverbal Communication

Are you a Level 4 listener?

If you want to influence people and effectively persuade them to embrace your ideas and follow your lead, you need to start by becoming an excellent listener, say Mark Goulston and John Ullmen, authors of Real Influence: Persuade Without Pushing and Gain Without Giving In. They identify four levels of listening.

Texting is the new email: business tips

Now that everyone is spending more time texting, a few rules of the road might be in order. Geoffrey James, writing in the Sales Source column for Inc., has come up with his unwritten rules for business texting.

How to be a better listener

Strategist and coach Zoë B offers five ways to boost your listening skills.

3 ways to fine-tune your intuition

Intuition involves a number of skills: close observation, careful analysis, critical thinking, good judgment and sound reasoning. If you think you’re lacking in intuitive skill, never fear.

Fine-tune your body language

Your body language can often make a stronger impression than the words you say or the work you do, notes Caroline McMillan. This is true especially in the conference room. Here are a few tips.

Co-workers judging what you wear?

Only 3% of American office workers don’t care what their co-workers wear to work each day, according to a survey by Adecco. Everyone else is prepared to think less of people who commit office fashion faux pas.

What is your body language saying?

Exuding authority often comes easier to men than women, but those same behaviors can also be a liability in collaborative work environments, says Carol Kinsey Goman. She shares five body language mis­­takes and tips on how to avoid them.

Snap a business portrait worthy of framing

Peter Hurley, headshot artist for celebrities and executives, tells The New York Times that the most important element of a good headshot is the eyes.

Grammar Repair Shop: What's an appositive?

Is the punctuation in this sentence correct or incorrect? This is in response to your daughter, Felicia’s enrollment in the XYZ program. An admin recently sent in the question, saying she suspected the single comma was incorrect, but she didn’t know how to write the sentence correctly.

Grammar Repair Shop: Two spaces or one?

Q. A question has come up in our office about the use of two spaces after a period between sentences. I was taught in my business and typing courses to use two spaces. Has the protocol changed? Is it now one space?

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