Question: “I manage a group of four women who bicker constantly and 'cop an attitude.' To make it worse, I recently hired a young, inexperienced secretary who is very rude ... I feel like I’m supervising a bunch of tattling 2-year-olds. Sometimes, I plan what I’m going to say about these issues, then I chicken out. I know I need a stronger backbone, but I don’t like dealing with conflict. What should I do?”